Maria Sarah S Tay
Dubai, Al Quoz Industrial 2
Summary
Dynamic and results-oriented with extensive experience in Food and Beverage industry. Proven track record of menu memorization and operational efficiency, leading to significant increases in customer satisfaction. Strong Background as Bachelor of Education contributes to effective training and mentorship within the industry. Career goals include leveraging expertise to drive innovative service strategies and improve overall guest experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
Jumeirah Emirates Tower Hotel
Dubai
12.2023 - Current
- Greeted guests warmly upon arrival, seating them promptly.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Ensured compliance with health and safety regulations at all times.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Communicated clearly with kitchen staff regarding customer orders.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Communicated with servers about new tables, changes in food availability and customer comments.
Waitress
Jumeirah Emirates Tower Hotel
Dubai
12.2023 - Current
- Greeted incoming guests to escort to assigned dining area and present menus.
- Answered questions about menu items, ingredients, and pricing.
- Took food and beverage orders, and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Cashier
Jumeirah Emirates Tower Hotel
Dubai
05.2024 - Current
- Able to do cashiering during all operational times of the restaurant (breakfast, lunch, and dinner).
- Operated efficiently and accurately regarding the payments process, either by cash, credit card, room charge, or PM.
- Collected payments and provided accurate change.
- Able to apply any available discounts (J.O., OneApp, Entertainer, ENT, etc.).
- Maintained the proper information, paying attention to any detail in any of the guests' packages during their stay.
Waitress Trainee
Food and beverage service
Badung Bali
07.2023 - 10.2023
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Teacher
English Education Study Program
Maumere
04.2022 - 09.2022
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Provided individualized instruction to meet the needs of all students.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Maintained a safe and orderly learning environment for all students.
Education
Food And Beverage Department
Kaniva International Bali Hospitality
Indonesia01-2024
Bachelor of Education
Nusa Nipa University
Indonesia04-2023
Skills
- Multitasking
- Strong Interpersonal
- Hard-working
- Comprehensive Knowledge
- Positive and professional
- Decision-making
- Team collaboration
Affiliations
- Reading newspaper
- Drawing
- Learning Languages
- Singing
Certification
- An exchange student of the United Department of State at Philadelphia, USA (2019)
Languages
Indonesian
First Language
English
Advanced (C1)
C1
Accomplishments
- Best graduate student of English Education Study Program of Nusa Nipa University (2023)
-GPA 3,97 out of 4
Timeline
Cashier
Jumeirah Emirates Tower Hotel
05.2024 - Current
Hostess
Jumeirah Emirates Tower Hotel
12.2023 - Current
Waitress
Jumeirah Emirates Tower Hotel
12.2023 - Current
Waitress Trainee
Food and beverage service
07.2023 - 10.2023
Teacher
English Education Study Program
04.2022 - 09.2022
- An exchange student of the United Department of State at Philadelphia, USA (2019)
Food And Beverage Department
Kaniva International Bali Hospitality
Bachelor of Education
Nusa Nipa University
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