Summary
Overview
Work history
Education
Skills
Timeline
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Maria Shiela Saladaga

Maria Shiela Saladaga

Dubai,UAE

Summary

Dedicated and customer-oriented professional with extensive experience in receiving and addressing customer requests, enquiries, and complaints. Skilled in delivering exceptional customer service to enhance customer satisfaction and ensure seamless operations. Adept at performing diverse airport services and maintaining compliance with safety and quality standards.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work history

Receptionist

Dubai Islamic Bank
09.2023 - 04.2025
  • Provide executive-level administrative and accounting support.
  • Manage documentation, financial records, and correspondence.
  • Coordinate meetings and schedules.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.

Receptionist cum Admin

VMC Studios
03.2021 - 08.2023
  • Greeting visitors, answering and directing phone calls, managing the front desk, and handling inquiries.
  • Managing office supplies, scheduling appointments, maintaining records, and assisting with various administrative tasks.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.

Aviation Guiding Officer

Dubai International Airport
09.2019 - 02.2020
  • Provide guidance and assistance to passengers regarding flight schedules, boarding procedures, and airport facilities.
  • Ensure compliance with airport security regulations and safety protocols.
  • Resolved customer complaints with professionalism and patience.
  • Ensured smooth check-ins and check-outs for superior convenience.

Customer Support Representative

Sykes Philippines
03.2015 - 04.2019
  • Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Monitor and evaluate customer service interactions to ensure adherence to quality standards.
  • Deliver training programs for new and existing employees.

Technical Support Representative

Convergys Philippines
09.2013 - 03.2015
  • Provide technical support to customers via phone, email, and chat.
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
  • Document and track customer issues and resolutions in the CRM system.

Technical Support Representative

Qualfon Philippines
11.2009 - 09.2013
  • Collaborate with other departments to escalate and resolve complex technical issues.
  • Assist customers with product installations, configurations, and updates.

Education

BCom - Major in Management Accounting

University of Cebu
06.2005 - 10.2009

Skills

  • Customer Service
  • Technical Support
  • Communication
  • Organization
  • Time Management
  • Problem solving
  • CRM System Management
  • Calm under pressure
  • Attention to Detail

Timeline

Receptionist

Dubai Islamic Bank
09.2023 - 04.2025

Receptionist cum Admin

VMC Studios
03.2021 - 08.2023

Aviation Guiding Officer

Dubai International Airport
09.2019 - 02.2020

Customer Support Representative

Sykes Philippines
03.2015 - 04.2019

Technical Support Representative

Convergys Philippines
09.2013 - 03.2015

Technical Support Representative

Qualfon Philippines
11.2009 - 09.2013

BCom - Major in Management Accounting

University of Cebu
06.2005 - 10.2009

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Maria Shiela Saladaga