Maria Teresa Fermin Ilagan
Dubai,United Arab Emirates
Summary
Dedicated professional specializing in therapeutic techniques and health promotion, with a strong commitment to ethics and professionalism. Proven ability to enhance health and wellness through effective retail strategies for spa products, including successful upselling and upgrades. Seeking to apply expertise in a dynamic environment that prioritizes holistic health approaches.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Massage Therapist / Sales / Customer Service
Be Relax Spa Dubai International Airport
Dubai, United Arab Emirates
2022.04 - Current
- Tailored massage techniques to meet individual client needs and goals.
- Recognised client preferences to determine optimal pressure points.
- Assisted customers with product choices by offering detailed information.
- Supported the achievement of store targets while maintaining service quality.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
Inbound Sales Representative
The Results Company
Pasig City, Philippines
2020.04 - 2021.03
- Resolved customer complaints to boost satisfaction levels.
- Managed task prioritisation effectively under high-pressure conditions.
- Provided comprehensive product insights to aid informed customer purchases.
- Enhanced lead generation via proactive engagement during calls.
Massage Therapist
Neurika Lounge and Spa
Angono Rizal, Philippines
2018.05 - 2020.02
- Assisted in creating personalised treatment plans to support pain management and stress relief.
- Built rapport with clients through effective communication skills encouraging repeat visits.
- Ensured clean and comfortable therapy settings promoting relaxation and healing.
- Delivered considerate client care through attentive communication and attention to detail during treatments.
Education
ABCA Mass Communication
Philippine Women's University
Manila, Philippines /1998 - /1999
Skills
- Therapeutic techniques
- Health promotion activities
- Professional boundaries
- Ethics and professionalism
- Health and wellness oriented
- Retail of Spa Products
- Upgrade and Upsell
- Telephone manners
- Delivery timeframe estimation
- Positive disposition
- Resilience to stressful situations
- Empathy understanding
- Pressure handling
- Time-Management prowess
Languages
English
Intermediate
Filipino
Native
Certification
Department of Health Licensed Certificate - Massage Therapy
National Certificate II - Massage Therapy
Timeline
Massage Therapist / Sales / Customer Service
Be Relax Spa Dubai International Airport
2022.04 - Current
Inbound Sales Representative
The Results Company
2020.04 - 2021.03
Massage Therapist
Neurika Lounge and Spa
2018.05 - 2020.02
ABCA Mass Communication
Philippine Women's University
/1998 - /1999