Summary
Overview
Work History
Education
Skills
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Timeline
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Maria Theresa Dahinog

Maria Theresa Dahinog

Dubai,United Arab Emirates

Summary

Offering strong foundation in customer service and teamwork, with keen ability to communicate clearly and manage time efficiently. Knowledgeable about handling diverse tasks in fast-paced environments and maintaining positive attitude under pressure. Ready to use and develop communication, time management, and customer service skills like helping customers to meet and exceed customer needs by providing timely, effective and empathetic support to resolve issues and cultivating a positive image of the company.

Overview

6
6
years of professional experience

Work History

Housemaid

Home Care Center for domestic workers
Dubai, UAE
02.2024 - Current
  • Assisted in personal care, maintained dignity and comfort of clients.
  • Provided child care, ensured their safety and well-being at all times.
  • Cooked nutritious meals to promote good health.
  • Maintained hygiene for healthy living environment, mopped and vacuumed floors regularly.
  • Made beds daily; changed linens weekly for a fresh sleeping environment.
  • Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
  • Reported damages and breakages, promptly repairing items and arranging replacements.
  • Cared for household pets as part of routine work and during owner vacations.

Office clerk

Local Government Unit
Davao, Philippines
01.2023 - 12.2024
  • Maintained tidy reception area to provide visitors with positive first impression of company.
  • Completed clerical duties including photocopying, faxing, mailing and filing documents to keep records organised.
  • Contributed to team effort by accomplishing related tasks as needed.
  • Completed operational requirements by scheduling administrative projects; expediting work results.
  • Assisted colleagues by coordinating activities and answering questions.
  • Enhanced customer satisfaction with prompt responses to telephone, email, mail and in-person enquiries.
  • Handled confidential documents ensuring they remained secure contributing to data protection compliance.
  • Responded to telephone enquiries from clients, vendors and members of public.
  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
  • Assisted with payroll operations, tracking time cards and verifying hours for office employees.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Arranged filing systems for easy use and retrieval by personnel.

Costumer Service Representative (Account Associate

VXI
Davao, Philippines
03.2022 - 04.2023
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Collaborated with sales team to maximise product visibility and sales.
  • Ensured smooth running of operations with timely preparation of reports.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Provided top-notch support for increased customer satisfaction.
  • Offered technical support, leading to enhanced user experience.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Built customer rapport by providing friendly, genuine service, increasing customer retention by [Number]%.
  • Assisted customers with additional retail services, including alterations, special orders and item loans.
  • Obtained feedback from customers to improve service experience.
  • Listened actively to offer accurate information and best solution to their needs.
  • Improved accuracy of financial data by conducting thorough checks and balances.

Team leader supervisor

Realme
Davao, Philippines
03.2019 - 01.2022
  • Developed strong relationships within the team, fostering a collaborative working environment.
  • Coordinated meetings to facilitate communication amongst team members.
  • Managed shift schedules for efficient workflow.
  • Implemented new strategies for improved performance.
  • Cultivated an atmosphere of mutual respect and cooperation amongst team members, contributing towards better teamwork.
  • Improved customer satisfaction with proactive handling of complaints and queries.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Trained and led talented teams to surpass objectives, consistently exceeding KPI targets.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Held daily meetings to ensure consistent communication and team motivation towards productivity goals.
  • Guided and coached staff to achieve individual growth and sales production targets.
  • Introduced team incentives and competitions to enhance department productivity and morale.
  • Interviewed, hired and trained employees on procedures and requirements, maintaining competent, high-performing teams.
  • Documented completed works for accurate progress and performance monitoring.
  • Inspected incoming materials to verify quality and quantity with order information.

Education

Higher National Diploma - Information and Communication Technology

Mary Mediatrix of All Graces Academy Inc.
Digos City
04.2017

Skills

  • Positivity
  • Building customer loyalty
  • Active listening
  • Emphaty
  • Adaptability
  • Time Management
  • Product Knowledge
  • Computer Skills
  • Problem-Solving Skills
  • Communication

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Timeline

Housemaid

Home Care Center for domestic workers
02.2024 - Current

Office clerk

Local Government Unit
01.2023 - 12.2024

Costumer Service Representative (Account Associate

VXI
03.2022 - 04.2023

Team leader supervisor

Realme
03.2019 - 01.2022

Higher National Diploma - Information and Communication Technology

Mary Mediatrix of All Graces Academy Inc.

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Maria Theresa Dahinog