Summary
Overview
Work History
Education
Timeline
Generic

MARICAR L. CAMERO

Sharjah

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

8
8
years of professional experience
15
15
years of post-secondary education
1
1
Language

Work History

Front Desk Agent/Reservation Agent

Al Maha Regency Hotel Suites
Sharjah
02.2018 - Current
  • Serve visitors by greetings, welcoming, directing and announcing them appropriately
  • Answer and forward any incoming phone calls while providing basic information when needed
  • Receive and sort daily mail/deliveries/couriers
  • Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
  • Update & Monitoring availability & rates
  • Perform other clerical receptionist & reservation duties such as filing, photocopying, collating, faxing etc
  • Check-In & Check- Out Police System
  • Maintains room keys control
  • Resolves guest complains quickly, efficiently, courteously
  • Maintains working relationship & communicates to other departments
  • Verifies the accurate rooms status.

Secretary/Receptionist

Emirates Palace Hotel Suites
Sharjah
10.2016 - 02.2018
  • Serve visitors by greetings, welcoming, directing and announcing them appropriately
  • Answer and forward any incoming phone calls while providing basic information when needed
  • Receive and sort daily mail/deliveries/couriers
  • Monitor high balance guest and take proper action
  • Update appointment calendars and schedule meetings/appointments
  • Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc
  • Check-In & Check- Out Police System
  • Schedule Front Office Staff.

Front Desk Agent

The Hotel Sofia
Isabela
01.2015 - 05.2016
  • Serve visitors by greetings, welcoming, directing and announcing them appropriately
  • Answer and forward any incoming phone calls while providing basic information when needed
  • Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
  • Monitor high balance guest and take appropriate action
  • Perform other duties as requested by management
  • Participates in the selection of front office personnel
  • Enforces all cash-handling, check-cashing, and credit policies
  • Upholds the hotel's commitment to hospitality.

Education

Bachelor of Science - Hotel and Restaurant Management

University of Perpetual Help- IC Minante I
01.2011 - 01.2015

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Our Lady of the Pillar-HS
01.2007 - 01.2011

ATTENDED

Saint Claire College
02.2001 - 01.2007

12th - undefined

Regional Business Expo Saint Paul University Philippines
08.2017 - 01.2011

Culinary Trends and Hospitality Marketing

GSM Blueniversity Mixology Seminar Molecular Bartending and Flairtending Current - undefined

Villa Joelita Pavallion Minante Uno

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Isabela State University
09.2019 - 01.2021

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Timeline

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Isabela State University
09.2019 - 01.2021

Front Desk Agent/Reservation Agent

Al Maha Regency Hotel Suites
02.2018 - Current

12th - undefined

Regional Business Expo Saint Paul University Philippines
08.2017 - 01.2011

Secretary/Receptionist

Emirates Palace Hotel Suites
10.2016 - 02.2018

Front Desk Agent

The Hotel Sofia
01.2015 - 05.2016

Bachelor of Science - Hotel and Restaurant Management

University of Perpetual Help- IC Minante I
01.2011 - 01.2015

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Our Lady of the Pillar-HS
01.2007 - 01.2011

ATTENDED

Saint Claire College
02.2001 - 01.2007

Culinary Trends and Hospitality Marketing

GSM Blueniversity Mixology Seminar Molecular Bartending and Flairtending Current - undefined

Villa Joelita Pavallion Minante Uno

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