Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mary  Pereyra

Mary Pereyra

Customer Service Representative/ Help Desk Agent/ Admin/ Call Center
DUBAI

Summary

Admin/ Help Desk Agent / Customer Service Representative Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Accomplished in providing unsurpassed support to demanding customers. Demonstrated competencies in operating multi-line phone systems Making an appointment and updating CRM. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practicing listening and speaking skills. Knowledgeable and dedicated customer service professional with extensive experience and more than 3 years of industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients offers a flexible schedule to work peak seasonal hours. Passionate and willing to learn, Versatile in any situation. People-oriented and self-motivated customer service representative eager to expand the horizon. Seeking an opportunity in a different field of Industry.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work History

Administrative Clerk/Customer Service Representative

SYM AUCTION ORGANIZATION L L C
DUBAI
01.2019 - Current
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Clarified customer issues and determining root cause of problems to resolve product or service complaints
  • Responded to customer requests, services, and company information
  • Met customer call guidelines for service levels, handling time, and productivity
  • Responded to customer requests and offered excellent support
  • Cross-trained and provided backup support for organizational leadership
  • Recommended service to customers, thoroughly explaining details
  • Answered customer telephone calls promptly to avoid on- hold wait times
  • Collected and encoded customer information through leads and booked appointments
  • Welcome and greet customers in counter and assist them with their appointments.
  • Entered data into system and updated customer contacts with information to keep current. records.

Education

Professional Diploma - Digital Marketing, Digital Marketing

FILIPINO INSTITUTE
UAE Dubai
10.2021 - 03.2022

Computer Secretarial Training Course - ComputerSecretarial

FILIPINO INSTITUTE
Dubai, DU
03.2019 - 04.2019

BASIC EXCEL COURSE, Vocational: BASIC EXCEL - Basic Excel

FILIPINO INSTITUTE
Dubai, DU
01.2019 - 01.2009

Associate of Science - Entrepreneurial Management

Camarines Norte State College
Daet Camarines Norte / Philippines
06.2001 - 03.2003

Skills

    Administrative management

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Timeline

Professional Diploma - Digital Marketing, Digital Marketing

FILIPINO INSTITUTE
10.2021 - 03.2022

Computer Secretarial Training Course - ComputerSecretarial

FILIPINO INSTITUTE
03.2019 - 04.2019

Administrative Clerk/Customer Service Representative

SYM AUCTION ORGANIZATION L L C
01.2019 - Current

BASIC EXCEL COURSE, Vocational: BASIC EXCEL - Basic Excel

FILIPINO INSTITUTE
01.2019 - 01.2009

Associate of Science - Entrepreneurial Management

Camarines Norte State College
06.2001 - 03.2003
Mary PereyraCustomer Service Representative/ Help Desk Agent/ Admin/ Call Center