Marie Bahaa
Dubai
Summary
Highly skilled professional with expertise in communication, problem-solving, and public speaking. Demonstrates strong proficiency in relationship-building and management, data analytics, and customer relationships. Adept at account management and development, with a solid command of Microsoft Office. Known for professionalism, self-motivation, and interpersonal skills.
Overview
10
10
years of professional experience
18
18
years of post-secondary education
Work history
Business consultant ( Hybrid )
Property Finder
Abu Dhabi
11.2023 - Current
- Built and maintained a trusted advisor relationship with clients, working closely to develop successful long-term strategies and helping bring them to fruition.
- Employ negotiation skills to maximize mutual interests during contract negotiations, aiming for win-win solutions that benefit both the client and the company.
- Strategic Follow-Up: Apply creative and aggressive follow-up techniques, maintaining consistent contact with prospects, conducting client research, and identifying key decision-makers to ensure a personalized sales journey.
- Lead Generation: Proactively research and qualify new leads and prospects, leveraging extensive database and market insights.
- Conducted in-depth business analyses to identify opportunities for process improvement.
- Highlighted undetected organisational needs to improve business performance.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Learn and become an expert on the Property Finder solution portfolio.
- Evaluated market trends and competitor strategies to inform client recommendations.
- Understand how customers are utilizing solutions and Identify opportunities to grow business with existing clients through a consultative approach.
- Record opportunities and activities within Property Finder's SalesForce CRM on weekly basis
- Forecast Weekly, Monthly and Quarterly revenue expectations with predictability.
- Collaborate with various internal departments to ensure all clients' requests are fulfilled in a timely manner.
- Serve as the initial point of contact for all customer account management matters.
- Negotiate contracts and close agreements to maximize mutual interest.
- Record opportunities and activity within Property Finder's SalesForce CRM
- Prepared proposals with revised methods, new strategies and redefined functions.
Account Manager
Talabat
Abu Dhabi, United Arab Emirates
08.2022 - 02.2023
- Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.
- Visited customer locations to determine needs, set up contracts and provide training.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Retained existing customer accounts through consistent engagement and sales data analysis.
- Managed long-term customer relationships, totaling annual revenue
- Integrated market research to create tailored sales campaigns.
- Hit sales quotas with meticulous planning and campaign execution.
- Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives.
- Prepared accurate sales forecasts to effectively chart revenue and support data-driven decision making.
- Expanded customer base by identifying needs, developing solutions and delivering client-centred products.
- Investigated low-performing accounts and adapted strategy to support sales and retention.
- Evaluated and negotiated commercial contracts with existing customers to achieve high renewal rate.
- Conducted market and competitor analysis to identify growth opportunities.
- Optimised sales volume by managing accounts and building rapport.
Retail Banking Executive
Emirates NBD
Dubai
06.2018 - 05.2020
- Identify key staff in client companies to cultivate profitable relationships
- Discussing financial requirements of clients, providing financial advice and developing plans to address them
- Building positive relationships with customers
- Promote high-quality sales, supply and customer service processes
- Approach potential customers to establish relationships
- Resolve customer complaints quickly and effectively.
- Investigated customer queries to provide timely financial solutions.
Account Executive
Antbrush Advertising
Dubai, United Arab Emirates
01.2017 - 05.2018
- Delivered high level of service to clients to maintain relationships for future business opportunities.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Participated in department meetings to obtain information, announcements and developments.
- Created and submitted monthly and quarterly progress reports to management.
Personal Banker
Commercial International Bank
Alexandria , Egypt
08.2015 - 12.2016
- Document collation
- Handling of confidential or sensitive client information
- Account maintenance and alignment with employment Policies and Procedures
- Marketing and cross promotion of banking products to maximize customer penetration across the portfolio of clients and new pursuits
- Prepare Daily Sales Reports (DSR) including planned sales activities and call reports and these to the team supervisor for performance tracking and measure- ment against budget
- Review of daily, weekly and monthly sales targets, track overall progress and prepare forecasts
- Identify any possible areas of risk or frauds and provide detailed reports to risk orfraud teams for their guidance and assistance
- Action on all relevant customer requests relating to cheque book, credit & debit cards, TDs, CDs
- And any other product validating applications and on-forwardingto the relevant departments
- Develop and maintain strong working relationships built on honesty and trust with both companies and employees alike ensuring continued client satisfaction
- Unwavering focus on customer service and a structured approach to problem solving and complaints resolution
Education
Diploma of business Administration -
Cambridge College Educational Center
Alexandria, Egypt 01.2016 - 05.2016
Business Administration
Bachelor of commerce Alexandria University
Alexandria , Egypt 09.2011 - 06.2015
IGCSE -
International General certificate for secondary
Alexandria, Egypt 09.2008 - 05.2011
Lycée Français d'Alexandrie
09.1997 - 06.2008
Skills
- SKILLS EXPERIENCE (C ONTINUED)
- Communication Self-motivated Problem-solving Public-speaking Professionalism Interpersonal Microsoft office
- PEFERENCES
- Available upon request
- Relationship-building and management
- Data analytics
- Customer relationships
- Account management
- Self-motivated
- Account development
Interests
Social events Music Reading Travelling
Languages
Arabic
Native language
English
Master or proficient
C2
French
Master or proficient
C2
Timeline
Business consultant ( Hybrid )
Property Finder
11.2023 - Current
Account Manager
Talabat
08.2022 - 02.2023
Retail Banking Executive
Emirates NBD
06.2018 - 05.2020
Account Executive
Antbrush Advertising
01.2017 - 05.2018
Diploma of business Administration -
Cambridge College Educational Center
01.2016 - 05.2016
Personal Banker
Commercial International Bank
08.2015 - 12.2016
Business Administration
Bachelor of commerce Alexandria University
09.2011 - 06.2015
IGCSE -
International General certificate for secondary
09.2008 - 05.2011
Lycée Français d'Alexandrie
09.1997 - 06.2008
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