Marie De Silva
Dubai,UAE
Summary
Versatile professional with expertise in strategic planning, team management, and leadership, complemented by strong problem-solving and communication skills. Adept at public relations, inventory management, and quality assurance, ensuring operational excellence and customer satisfaction. Skilled in accounting, upselling, and leveraging software knowledge to optimise processes while fostering team building and multitasking capabilities. Committed to driving organisational success through resourcefulness and a calm approach under pressure. And Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Administration of recovery,customer service,sales
SFS ENTERPRISE LLC
DUBAI, UAE
08.2023 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
- Oversaw daily operations to achieve high productivity levels.
- Secured sales & partnerships successfully with Emaar Golf Club, Hilton Palm Jumeirah , JW Marriot , Taj Exotica.
- Performing the highest recovery rate every month .
- successful deal closures.
Education
High School Diploma - Bio science
Sri Panyananda College
Sri Lanka 01.1996 - 08.1998
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Strategic planning
- Leadership
- Resourcefulness
- Public Relations
- Inventory management
- Quality Assurance
- Upselling
- Knowledge of [Software]
- Accounting
- Multitasking
- Team management
Languages
English
Native
Timeline
Administration of recovery,customer service,sales
SFS ENTERPRISE LLC
08.2023 - Current
High School Diploma - Bio science
Sri Panyananda College
01.1996 - 08.1998
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