Marie Diop
Dubaï,Emirates arabes United
Summary
Talented leader offering 2 years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Dedicated supervisor with experience in restaurant management, inventory management and customer service. Friendly and hardworking communicator with proven success analysing operations to improve efficiency and quality of service. Develops comprehensive business plans to promote profitable sales. Knowledgeable management professional with background in overseeing smooth-running restaurant operations. Skilled at creating positive dining experiences guaranteeing exceptional food service for every customer. Encourages customer feedback Customer-oriented, strategic-thinking Sales Professional with over 2022 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking, self-motivated leadership professional with expertise on expanding network connections, persuasively introducing products, implementing pricing models and revealing customer needs to deliver solutions. Accomplished Salesperson who excels at increasing profitability using sound sales techniques. Highly-motivated Sales Representative with reputation for meeting and exceeding sales goals. Offering [Number] years of [Industry] industry experience and an aptitude for training and mentorship. Skilled in marketing and data analysis.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Assistant technical sales engineer in electronic and telecommunications equipment
Atiq juma computers repairing &maintenance
Dubaï , Émirates arabe united
02.2024 - Current
- Established online presence to support market sales, increasing new lead generation 80%.
- Erected and dismantled stall before and after shift, lifting up to kg.
- Sold products and services at markets across industry, serving + customers pe.
- Consistently met and exceeded sales targets, staying abreast of marketing competition throug and
- Maintained sales efficiencies, monitoring and reordering stock levels to ensure ongoing availability.
- Increased stall security through reducing theft and fraud incidents
- Employe and to handle complaints due to faulty or unwanted goods 99 % customer satisfaction.
- Explained features and benefits of computer hardware and software.
- Enforced compliance with manufacturer recommendations and regulatory requirements.
Service crew member
Mts motors center
Dakar , Senegal
02.2023 - 08.2023
- Built and utilised lead pipeline to solicit new orders and accounts.
- Scheduled deliveries, equipment installations and repair services to foster customer satisfaction.
Food and beverage service assistant
Senfastfoods
DAKAR, Senegal
01.2022 - 03.2023
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Organised special events and functions, including receptions, parties and corporate lunches.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
- Reduced staff turnover by [Number]% in [Timeframe].
- Increased food hygiene rating from [Number] to [Number] in [Timeframe].
- Optimised customer experience by implementing exemplary service standards.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Analysed operations to improve restaurant efficiency and service levels.
- Aided manager in sales growth strategies.
- Completed daily set up and pack down duties, cash counting and stock replenishing.
- Cultivated clean and tidy restaurant and bar areas, minimising potential health and safety risks.
- Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
- Provided first-class customer care through helpful, friendly service.
- Maintained poise and focus under pressure allowing for efficient, error-free meal delivery.
Rental sales assistant in cars and light motor vehicles
Mts motors center
Dakar , Senegal
02.2021 - 02.2022
- Advised customers on insurance and protection options to increase sales.
- Reached sales targets through vehicle upgrades, insurance and optional extra upselling.
- Managed commercial and private accounts with tailored advice according to bespoke booking needs.
- Achieved high levels of customer satisfaction to increase recommendations and repeat business.
- Introduced service methods that reduced queue wait times for improved office efficiency.
- Valeted cars between customers to achieve excellent cleanliness and condition.
- Coordinated inventory levels to meet customer demand, maximising company profits.
- Exceeded customer expectations by providing assistance with vehicle, travel and local area information.
- Processed vehicle returns and recorded issues to enable relevant follow-up action.
- Handled high-volume vehicle reservations within target timeframes to achieve service KPIs.
- Prepared vehicles to high-quality standards for excellent customer satisfaction.
- Delivered first-class service throughout customer bookings, collections and returns to increase loyalty and recommendations.
- Maintained strong relationships with customers by quickly resolving concerns, issues and disputes.
- Verified and documented driver information to quickly complete booking transactions.
- Drove cars safely and legally between storage, pick-up and collection locations.
- Worked flexibly to cover varied branch opening hours and fill in during staff absences.
- Recorded rental agreements with accurate customer information for reliable records.
- Completed trip reporting for up to [Number] rental vehicles daily for accurate, up-to-date records.
School bus transportation aide
College umacullè
Dakar, Senegal
06.2019 - 01.2020
- Greeted students upon arrival and assisted with boarding and seating.
- Helped to evaluate bus routes on quarterly basis to identify delays or improvements.
- Assisted students in collecting belongings from storage areas prior to departure.
- Cleaned bus interiors and removed debris between trips.
- Operated wheelchair lifts and carefully stored mobility aids to support disabled students.
- Safeguarded passenger health and wellbeing with stringent enforcement of safety protocols.
- Provided clean and safe environment on bus with routine maintenance and clear aisle.
- Monitored student safety on bus and around loading zones.
Education
Bachelor of Commerce - Management marketing commercial
University virtual international
Senegal 10.2020 - 09.2022
High School Diploma - Études de projets
Ucad esup
Dakar Senegal 02.2018 - 03.2019
Diploma - Transport et logistique
3FPT
Dakar 04.2022 - 05.2023
Skills
- Customer service
- Social media management
- Stock checks
- Sales promotions
- Promotion strategy
- Stock control and management
Accomplishments
- Upsold additional products, increasing monthly revenue [Number]%
- Documented and resolved [Issue], contributing to [Result].
- Collaborated with team of [Number] in development of [Project name].
- Supervised team responsible for executing well on projects, leading to [Number]% increased revenue.
Languages
English
Upper intermediate
A1
French
Fluent
A1
Additional Information
Marie diop
28 years old
Senegal national
Work part-time and full-time job j
oining immediately
Daily part-time work paid
Full-time possible career opportunities
Timeline
Assistant technical sales engineer in electronic and telecommunications equipment
Atiq juma computers repairing &maintenance
02.2024 - Current
Service crew member
Mts motors center
02.2023 - 08.2023
Diploma - Transport et logistique
3FPT
04.2022 - 05.2023
Food and beverage service assistant
Senfastfoods
01.2022 - 03.2023
Rental sales assistant in cars and light motor vehicles
Mts motors center
02.2021 - 02.2022
Bachelor of Commerce - Management marketing commercial
University virtual international
10.2020 - 09.2022
School bus transportation aide
College umacullè
06.2019 - 01.2020
High School Diploma - Études de projets
Ucad esup
02.2018 - 03.2019
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