Marie Laura Aurélie Empeigne
Dubai,UAE
Summary
Dynamic and service-driven Human Resources professional with a strong foundation in HR operations, recruitment, and employee engagement, backed by a distinguished career as First-Class Cabin Crew at Emirates Airline. Over a decade of experience interacting with high-profile, VIP clients has honed exceptional interpersonal, cultural sensitivity, and stakeholder management skills—critical assets in today’s HR landscape. Proven ability to navigate complex, multicultural environments with discretion and professionalism, skills directly transferable to talent acquisition, employee relations, and HR strategy. Holding a Master’s degree in Human Resources and Organisational Psychology, combined with practical experience in recruitment coordination, on boarding, HRMS, and HR documentation. Passionate about bridging high-level service excellence with people-centric HR practices to support organisational goals, drive employee satisfaction, and foster inclusive workplace cultures.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Cabin Crew, Customer Service - (First Class Premium Cabin)
Emirates Airline
Dubai
07.2018 - 09.2025
- Engage and built strong relationships with high-profile customers by anticipating and adapting to individual needs
- Delivered tailored service experiences, assessing and anticipating customer needs and preferences.
- Strengthened multicultural team collaboration and guided new colleagues in adapting to high-pressure environments, experience in mentoring and knowledge-sharing supports staff training and development initiatives.
- Ensured compliance with GCAA safety standards, reflecting a strong commitment to regulatory adherence and workplace safety.
- Maintained operational efficiency by coordinating with diverse teams (cabin and ground staff and department heads for workforce planning.
- Problem-solving and conflict resolution resolved challenges in real-time under high-pressure situations, demonstrating adaptability, mediation, and decision-making skills.
Cabin Crew, Customer Service - (Business Class Premium Cabin)
Emirates Airline
Dubai
12.2018
- Engage and built strong relationships with high-profile customers by anticipating and adapting to individual needs
- Delivered tailored service experiences, assessing and anticipating customer needs and preferences.
- Strengthened multicultural team collaboration and guided new colleagues in adapting to high-pressure environments, experience in mentoring and knowledge-sharing supports staff training and development initiatives.
- Ensured compliance with GCAA safety standards, reflecting a strong commitment to regulatory adherence and workplace safety.
- Maintained operational efficiency by coordinating with diverse teams (cabin and ground staff and department heads for workforce planning.
- Problem-solving and conflict resolution resolved challenges in real-time under high-pressure situations, demonstrating adaptability, mediation, and decision-making skills.
Cabin Crew, Customer Service (Economy Class)
Emirates Airline
Dubai, UAE
04.2015 - 12.2018
- Engage and built strong relationships with high-profile customers by anticipating and adapting to individual needs
- Delivered tailored service experiences, assessing and anticipating customer needs and preferences.
- Strengthened multicultural team collaboration and guided new colleagues in adapting to high-pressure environments, experience in mentoring and knowledge-sharing supports staff training and development initiatives.
- Ensured compliance with GCAA safety standards, reflecting a strong commitment to regulatory adherence and workplace safety.
- Maintained operational efficiency by coordinating with diverse teams (cabin and ground staff and department heads for workforce planning.
- Problem-solving and conflict resolution resolved challenges in real-time under high-pressure situations, demonstrating adaptability, mediation, and decision-making skills.
HR Coordinator Virtual Intern Training
EDBRIDGE – FZO (Cipherbizz)
Dubai
01.2025 - 02.2025
- Supported end-to-end recruitment processes, including drafting job descriptions, posting vacancies, screening candidates, scheduling interviews, and managing correspondence.
- Assisted in employee on boarding by preparing documentation, conducting orientations, and ensuring compliance with company policies and UAE labour laws.
- Managed and updated HRMS/employee records to maintain data accuracy, streamline reporting, and improve HR operational efficiency.
- Coordinated with hiring managers to align recruitment workflows, enhance candidate experience, and support timely decision-making.
- Contributed to employer branding by drafting job advertisements and publishing them across multiple platforms to attract top talent.
- Possess knowledge of UAE labour laws and HR compliance requirements, ensuring adherence to legal standards in contracts, leave management, and employee relations.
- Supported employee engagement initiatives by facilitating communication between staff and management, contributing to a positive workplace culture.
- Assisted with training coordination, including scheduling, logistics, and tracking participation, ensuring smooth delivery of development programs.
Assistant Office Secretary
Financial Intelligence Unit
11.2011 - 03.2015
- Supported HR operations by maintaining accurate employee attendance, leave records, and on boarding documentation, ensuring compliance with company policies and Mauritius labour laws.
- Assisted in the on boarding process, preparing employment contracts, collecting required documents, and facilitating smooth induction for new employees.
- Provided administrative support across departments, coordinating schedules, drafting correspondence, and streamlining workflows to enhance organizational efficiency.
- Managed procurement tracking and office resources, ensuring timely availability of materials while maintaining budgetary control.
- Acted as the first point of contact for staff and visitors, managing inquiries with professionalism and discretion, while supporting a positive workplace culture.
- Coordinated with HR and management teams to prepare reports on attendance, leave balances, and employee documentation for decision-making.
- Supported policy implementation and compliance efforts, ensuring confidentiality and accuracy in HR records and employee files.
- Contributed to employee engagement by assisting in organizing office events and fostering communication between staff and HR.
Marketing Merchandiser
Compagnie Mauricienne de Textile Ltée
11.2011 - 03.2015
- Coordinated closely with the product development team to understand product specifications, ensuring alignment with client requirements and expectations.
- Planned, developed, and executed merchandising strategies to ensure the availability of products according to customer demand and production timelines.
- Built and maintained strong client relationships, negotiating pricing, terms, and delivery schedules to drive customer satisfaction and repeat business.
- Monitored production processes to ensure adherence to quality standards, timelines, and client expectations.
Education
Master in Business Administration - Human Resources and Organisational Psychology
Universidad Catolica San Antonio de Murcia (UCAM)
01.2022 - 02.2024
University of Cambridge International Examinations Secondary Certificate - O-Level
Loreto College St-Pierre
11.205 - 11.2008
CIPD,Level 5 (Ongoing) -
PWC Academy
Dubai,UAE 11.2025 -
Skills
- Human Resource Management System
- Team Work
- Effective Communication
- Critical Thinking
- Problem Solving
- Employee Relations
- Time Management
- Corporate HR Prerequisite (HRM Software)
- Recruitment Coordination
- Data Entry & Record Management
- Candidate Screening & Interviewing
- Administrative Support
- Client Relationship Management
- HR Policies & Regulations
- Employee Attendance & Leave Management
- Calm under pressure
- Problem-solving
- Communication skills
- Public Relations
- Cross-Cultural sensitivity
- Knowledge of aviation regulations
- Dealing with difficult situations
- Assertiveness
- Customer Service
- Job posting optimisation
- Recruitment strategy
- Human resources software
- Onboarding knowledge
- Employer relationship management
- HR software competency
- Talent pipeline development
- Networking proficiency
- Retention strategies understanding
- Headhunting techniques
- Confidentiality management
- Job analysis
- Talent market insight
Certification
- Certified Human Resources in Automation and Management (CHRAM), EDBRIDGE-FZO (Cipherbizz), Dubai, UAE.
- Certified to operate Airbus A330, A340, A380, and Boeing 777 Aircraft, Emirates Airline, Dubai, UAE.
- Hospitality Learning Experience, EHL Hospitality Management, Emirates Airline/EHL Group, Dubai, UAE.
- Training on Productivity, National Productivity and Competitiveness Council (NPCC), Mauritius.
- Strategic Human Resource, LinkedIn.
- HR Recruiting Communication Strategies to Attract and Retain Top Talents, LinkedIn.
- First Aid Certified, Emirates Airline, Dubai, UAE.
CORE COMPETENCIES
- Recruitment & Talent Acquisition
- HR Operations & Administration
- Employee Onboarding & Engagement
- HRMS / HR Software (HRIS)
- Candidate Screening & Interviewing
- Records & Data Management
- Employee Relations & Support
- Multicultural Team Collaboration
- Stakeholder & Client Relationship Management
LANGUAGES
Mauritian Creole
Native
English
Fluent
French:
Fluent
Timeline
CIPD,Level 5 (Ongoing) -
PWC Academy
11.2025 -
HR Coordinator Virtual Intern Training
EDBRIDGE – FZO (Cipherbizz)
01.2025 - 02.2025
Master in Business Administration - Human Resources and Organisational Psychology
Universidad Catolica San Antonio de Murcia (UCAM)
01.2022 - 02.2024
Cabin Crew, Customer Service - (Business Class Premium Cabin)
Emirates Airline
12.2018
Cabin Crew, Customer Service - (First Class Premium Cabin)
Emirates Airline
07.2018 - 09.2025
Cabin Crew, Customer Service (Economy Class)
Emirates Airline
04.2015 - 12.2018
Assistant Office Secretary
Financial Intelligence Unit
11.2011 - 03.2015
Marketing Merchandiser
Compagnie Mauricienne de Textile Ltée
11.2011 - 03.2015
University of Cambridge International Examinations Secondary Certificate - O-Level
Loreto College St-Pierre
11.205 - 11.2008
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