MARIECIS FROGOSO
Dubai
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hostess
Eat Greek Kouzina-Food Fund International
01.2018 - Current
- Proficiently use the Seven Rooms reservation app to manage and organize reservations.
- Manage reservations and walk-ins efficiently to optimize seating arrangements.
- Address guest inquiries and provide information about the restaurant, menu, and special promotions.
- Keep management informed of any important issues or feedback from guests.
- Answer phone calls and respond to emails regarding reservations and general inquiries.
- Assist in training new host/hostess staff as needed.
Hostess/Admin
Texas Roadhouse (M.H ALSHAYA)
03.2014 - 11.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Waitress
Bin Majid Beach Hotel
10.2011 - 01.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
Associate of Science - Hotel And Restaurant Management
Isabela State University, Cabagan
Philippines01.2008
Skills
- Proficient using Seven Rooms
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
Certification
- Employee of the Month - February 2023
- Employee of the Year - 2021
- Employee of the Month - July 2019
- Hostess/Trainer of the Year - 2015
- Employee of the Month - August 2015
- Employee of the Year - 2017
- Employee of the Month - September 2018
- Trainer Certificate - March 2017
Timeline
Hostess
Eat Greek Kouzina-Food Fund International
01.2018 - Current
Hostess/Admin
Texas Roadhouse (M.H ALSHAYA)
03.2014 - 11.2018
Waitress
Bin Majid Beach Hotel
10.2011 - 01.2014
Associate of Science - Hotel And Restaurant Management
Isabela State University, Cabagan
- Employee of the Month - February 2023
- Employee of the Year - 2021
- Employee of the Month - July 2019
- Hostess/Trainer of the Year - 2015
- Employee of the Month - August 2015
- Employee of the Year - 2017
- Employee of the Month - September 2018
- Trainer Certificate - March 2017
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