Summary
Overview
Work History
Education
Skills
Summary Of Qualification
Certification
Driver's License No 2093676
Trainings
Timeline
Generic
MARIE JOY MARGATE-WALKER

MARIE JOY MARGATE-WALKER

Summary

Highly qualified and skilled management professional with excellent communication skills willing to work in an organization where I will gent an opportunity to utilize my knowledge. Respectful and friendly professional with dynamic problem solving and customer service talents.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sales Coordinator

Synaxis-Saveto LLC
Abu Dhabi
07.2011 - 02.2013
  • Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.

Operations Supervisor

StarTek Philippines, Inc
Manila
05.2010 - 03.2011
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Monitored staff performance and provided feedback for improvement.
  • Identified areas of improvement and developed strategies to increase efficiency.

Resolutions Specialist

StarTek Philippines, Inc
Manila
12.2009 - 05.2010
  • Assisted customers with inquiries and complaints, providing timely resolution to customer issues.
  • Identified root causes of customer concerns, tracked resolution process steps, and documented all actions taken.

Senior Fraud Executive

HSBC Electronic Data Processing
Manila
03.2007 - 10.2009
  • Expected to become proficient in Fraud Types, fraud strategies, policies and procedures, authorization processing, fraud detection rules
  • Assists in the implementation of the Group compliance policy locally by containing compliance risk in liaison with the Global Compliance Officer or Local Compliance Officer ensuring adequate compliance resources and training.

Associate Financial Accountant

Eastern Telecommunications Philippines, Inc.
Manila
04.2001 - 03.2004
  • Coordinated with external auditors during the annual audit process by providing requested documents and responding to inquiries in a timely manner.
  • Performed general ledger reconciliations on a timely basis.

Accounting Assistant

SM Appliance Center, Inc
Manila
07.2000 - 02.2001
  • Maintained the general ledger system to ensure accurate recording of all transactions.
  • Performed account analysis and reconciliations, including bank statements and inter-company general ledger accounts.

Education

Some College (No Degree) - Advanced Automotive - Engine Repair and Rebuilding

Power Technical Training Center
Dubai, UAE
01-2024

Some College (No Degree) - Advanced Automotive - 2 Months

Power Technical Training Center
Dubai, UAE
10-2023

Some College (No Degree) - Advanced Dressmaking -Fashion And Design -3 Months

Power Technical Training Center
Dubai, UAE
07-2023

Some College (No Degree) - Advanced Dressmaking Masterclass - 3 Months

Power Technical Training Center
Dubai, UAE
03-2023

Some College (No Degree) - Dressmaking Masterclass - 3 Months

Power Technical Training Center
Dubai, UAE
09-2022

Some College (No Degree) - Medical Coding

Filipino Institute
Dubai, UAE
10-2019

Bachelor of Science - Nursing

Philippine Colleges of Health And Sciences, Inc.
Manila, Philippines
03-2006

Bachelor of Science - Accountancy

University of Saint Anthony
Philippines
03-1999

Skills

  • Highly proficient in computer operations
  • Strong Knowledge of MS Office (Excel, Word, PowerPoint) and other Call Center Systems
  • Internet Proficiency
  • Telephony and proprietary call center systems

Summary Of Qualification

  • Gender: Female
  • Visa Status: On Husband’s visa
  • Marital Status: Married
  • Date of Birth: 06/05/78
  • Nationality: Filipino

Certification

  • Certified Professional Coder - A (08/2020)
  • Pediatric First Aid, Dubai, UAE (04/2019)
  • California Board of Nursing, USA, Registered Nurse (10/2008)
  • Philippine National Red Cross (04/2008)
  • Intravenous Therapy (09/2006)
  • Registered Nurse, Philippines (06/2006)

Driver's License No 2093676

Issued November 2014

Trainings

  • Completed a 2-hour online Continuing Professional Development Course last January 25, 2024. Topic: Supporting Children with Special Educational and Additional Needs
  • NCFE Cache Level 2 Course - Introducing Caring for Children and Young People - January 2024

Timeline

Sales Coordinator

Synaxis-Saveto LLC
07.2011 - 02.2013

Operations Supervisor

StarTek Philippines, Inc
05.2010 - 03.2011

Resolutions Specialist

StarTek Philippines, Inc
12.2009 - 05.2010

Senior Fraud Executive

HSBC Electronic Data Processing
03.2007 - 10.2009

Associate Financial Accountant

Eastern Telecommunications Philippines, Inc.
04.2001 - 03.2004

Accounting Assistant

SM Appliance Center, Inc
07.2000 - 02.2001

Some College (No Degree) - Advanced Automotive - Engine Repair and Rebuilding

Power Technical Training Center

Some College (No Degree) - Advanced Automotive - 2 Months

Power Technical Training Center

Some College (No Degree) - Advanced Dressmaking -Fashion And Design -3 Months

Power Technical Training Center

Some College (No Degree) - Advanced Dressmaking Masterclass - 3 Months

Power Technical Training Center

Some College (No Degree) - Dressmaking Masterclass - 3 Months

Power Technical Training Center

Some College (No Degree) - Medical Coding

Filipino Institute

Bachelor of Science - Nursing

Philippine Colleges of Health And Sciences, Inc.

Bachelor of Science - Accountancy

University of Saint Anthony
MARIE JOY MARGATE-WALKER