Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Work Availability
Certification
Quote
Timeline
BusinessAnalyst
Marie Joyce Valencia

Marie Joyce Valencia

Dubai,UAE

Summary

Experienced Operations & Distributions Executive of more than 20 years experience in administration, operations and distributions, executive support, customer service , events coordination, logistics and inventory in luxury, retail sales, real estate, beauty and fashion, publishing, and insurance sales. Possess a degree in Bachelor of Arts in Mass Communications. Looking to leverage my skills and experience into a role in Retail operations in a leadership capacity.

Overview

1
1
Certification
8
8
years of post-secondary education
21
21
years of professional experience

Work History

Operations and Distributions Executive

Van Cleef & Arpels
Dubai, UAE
07.2012 - Current
  • Managed all operations and distributions tasks with retail boutiques in Dubai and Abu Dhabi, Acting as a link between internal boutiques, local logistics and central operations team.
  • The “Go-to” and “Reference of our existing Systems Applications and Database Processing.
  • Point of contact for boutique movements all across categories (High jewellery, Jewelry, Watches, POSM and Accessories).
  • Effectively Coordinates Maison events (photoshoots, VIP client presentations, boutique activations, buying sessions, etc) Responsibilities.
  • Internal boutiques stock management, coordination and monitoring.
  • Supports in ensuring the right balance of stock between the boutiques according to their model stock and right level of stock for display and POS materials and conditioning.
  • Follows-up and performs stock analysis of perfumes and straps boutique stocks.
  • Coordinates and monitors high jewelry stock movements both in the local and global markets.
  • Internal boutiques sales monitoring and analysis.
  • Performs analysis on the performance of the staff linked to the objective of increasing sales in term of quantity.
  • Communicates with the internal boutiques with regards to product availability, delivery timing, etc.
  • Processes, follows-up and updates the Sales Associates on retail Special Orders and urgent stock orders and replenishments.
  • Follows-up transfers between internal boutiques and transfers with the local warehouse.
  • Supports Marketing team on an all ad-hoc logistics needs if and whenever there is a particular need in terms of local and major brand events.
  • Receive from client and re-ship to HQ all after-sales pieces and ensure constant flow of information between the boutiques and After Sale Service teams.
  • Conducts stock takes and inventory in boutiques when necessary.
  • Over-all in-charge of watch straps project from referencing, developing new system for ordering, flow of operations, stock management all across areas (retail, wholesale, link with international supplier to local logistics, etc) Accomplishments.
  • Created a strong link and support between boutique and logistics in more than 8 years of employment in the brand.
  • Currently the ‘Reference ‘or point of contact of any retail movements, NSI actions and sales admin tasks.
  • Acted as Project Head in the Watch straps Project in GCC specifically in Dubai boutiques.
  • Contributed significantly to VCA Dubai Mall Boutiques’ rise to No.1 in sales turn over globally in 2018.

Sales and Executive Administrator

Schön Properties
Dubai, UAE
06.2007 - 07.2011
  • Schön Properties is a UAE based division of the Schon Group which encompasses a range of business interests and holdings.
  • Schon Properties entered the UAE real estate market in 1996.
  • At the start the company specialized in leasing and building management but with the property boom and the Freehold Law being developed the company decided to venture into real estate development in the region with projects such as Dubai Lagoon, Schön Business Park, etc.
  • Collaborated with customers, business partners, and internal constituencies to ensure successful implementation of solutions and administration policies.
  • Helped in streamlining procedures during the early stages of the department through numerous innovative internal enhancements and recommendations.
  • Assisted in revamping system in which customer/sales -input information was automatically triggered to improve the setup of Customer Relations Management Department.
  • Contributed to the improvement of internal administration database to logically organize documents and formed system; revamped system became the department standard.
  • Handled all customer queries and complaints on project development, construction, contract details, payment schedules, etc through client office walk-in meetings, email and telephone.
  • Prepared and administered contracts for clients for all projects using Oracle Applications.
  • Updated and maintained database of Ownership agreements preparation and release and makes sure that contracts of clients are prepared and delivered using Oracle Database.
  • Assisted in preparing all documentations in the event of new project launching, e.g.
  • Composition of FAQ, reservation forms, and in outlining procedures and policies etc.
  • Issued receipts and receives payments from clients when necessary.
  • Mentored and assisted associate services staff.
  • Maintained sales report monthly on the master sales register as well as customer data and payment schedule.
  • Three-time Recipient of Employee Star of the Month in November 2008, March and August 2009 for outstanding job performance in the sales administration department and to have significantly added value to the over-all objective of the company.
  • Served as Executive Assistant to the Managing Director and Chief Commercial Officer, and provided full range of administrative and personal support; Organized details of meetings, agendas, travel and hotel arrangements, itineraries; Coordinated and maintained MD and CCO’'s calendar for appointments and meetings; Prepared monthly sales reports; Conducted screening and interviews for the candidates of the Relationship Managers’ post.

Executive Administrator

02.2010 - 04.2010
  • Provided a full range of administrative and personal support to the organization's Founder and Managing Director and other business partners; Collaborated with various levels of management to gather information pertaining to key issues.
  • Organized details of meetings, agendas, travel arrangements, itineraries; Coordinated and maintained MD's calendar for appointments, meetings, and conferences and all travel records.
  • Devised and maintained extensive filing system and corresponding cross-referenced list.
  • Researched, compiled, assimilated, and prepared confidential and sensitive documents;.
  • In-charge in the set-up of businesses of both local and off-shore companies; Handled the paper works and liaised with lawyers for the business set up and production of legal requirements and documents.
  • Read and screened incoming correspondence and reports; made preliminary assessment of the importance of materials and organized documents; handled some matters personally and forwarded appropriate materials to the executive and staff.
  • Received and screened incoming calls and visitors, determined which are priority matters, and alert the executive accordingly; Assisted in handling corporate guests during stay in Dubai.

Sales Publishing Supervisor

Xlibris Corporation USA
05.2005 - 12.2006
  • Xlibris was founded in 1997 and, as the leading publishing services provider for authors, has helped to publish more than 4,000 titles.
  • Xlibris is headquartered in Philadelphia, PA and is a strategic partner of Random House Ventures, LLC, a subsidiary of Random House, Inc.
  • Xlibris allows every author direct and personal access to publication in hardcover, trade paperback and e-book formats.
  • In 2000, The New York Times stated it to be the foremost on-demand publisher.
  • Promoted from Publishing Consultant to Sales Publishing Team Leader within 6 months from date of employment.
  • Led and managed 6-8 Publishing Sales Consultants in consistently meeting monthly individual and team sales, submissions and metrics targets through tele-selling to American writers and would-be authors.
  • Defined and directed sales and team goals, objectives, critical success factors, milestones, and risks; ensured that individual and team target lead conversion rates, average daily outbound call quotas, net revenue goals are achieved.
  • Developed new ways on client approach as well as created professional intro letters, reply templates and effective telephone spiels to maintain client interest in products and services as well as ensure closing of sales; established online proposal template to accurately define products and services and creatively incorporated product edge over competition which is now used for all proposals and phone spiels.
  • Selected to handle difficult yet productive sales individuals and motivated them to be team- players and add value to the team and company.
  • Handled training of new publishing consultants in product knowledge and sales techniques.
  • Conducted evaluation and assessment of performance and work attitude of each team member to ensure that targets are met.
  • Reported to management individual and team performance and made recommendations for improvement.
  • Awarded Salesperson of the month for garnering the highest sales among newly-hired publishing consultants (July 2005) during the first few months working in the organization.
  • Awarded Whopper sales of the month for closing the first one-time $5000 sales (July 2005) - the first whopper sale in the history of the company.
  • Earned reputation as top performer and team leader and commended as Team Leader of the month for significant periods.

Area Manager, i2i

New York Eyewear
Cebu, Philippines
06.2003 - 05.2005
  • I2i New York eyewear is inspired by the lifestyle of New York, i2i creates stylish imported eyewear that fits every individual’s personality and sold over Manila and other regions with over 40 kiosks.
  • Managed and oversaw eyewear fashion outlets starting from one then expanded to four, in terms of over-all operations, kiosk set-up, manpower, inventory, sales to stock movement and retail sales performance.
  • Ensured monthly sales targets are met and reports to Manila head office monthly status of operations, merchandising concerns, bills and inventory.
  • Streamlined systems and procedures for smooth flow of operation among local branches as well as effective scheduling of manpower.
  • Collaborated with visual merchandising team to implement company standard and image to all store outlets.
  • Facilitated in the promotion and exposure of products in the local print media by building rapport with media.
  • In-charge of accomplishing business permits for each kiosk and spearheaded in the set-up of new businesses.
  • Trained and hired new sales personnel and conducted ongoing training for sales staff on effective customer handling and selling approach.
  • Conducted ocular inspection and feasibility studies for target areas for business and retail branches for management recommendation.

Area Manager

LSG Glamour Photo Studios
Cebu City
11.2001 - 12.2002
  • Oversaw and managed 5 regional studios in terms of operations, marketing, product development, personnel and inventory.
  • In-charge in planning, development and implementation of marketing programs, new products and launches, and commission schemes and incentives.
  • Created professional and effective operational flow and implemented new sales/ customer techniques for the improvement of company image; collaborated in the re-packaging of products and services.
  • Developed new ways of expanding sales and retaining customers by implementing new strategies and training and educating staff on effective customer service; trained and hired new personnel.
  • Pioneered in the set-up of the first mobile photo studio in Cebu and developed new systems and operation flow, thus increasing sales and expanded territory and brand awareness.
  • Responsible in conducting ocular inspection for target areas of business and headed the over-all set-up of new branches.
  • Spearheaded in the set-up of new branches which led to the nationwide expansion of branches in city mega malls (SM).

Store Manager, Agency Manager

Guess? Boutique, Cebu, Philippines
09.2000 - 11.2001
  • Guess is a leading lifestyle American upscale clothing brand and retailer and is one of the most widely recognized brands in the world today.
  • Guess also markets other fashion accessories besides clothes, such as watches, jewelry and perfumes and also includes a collection of casual apparel, accessories, for women, men, children, and babies.
  • Promoted from Management Trainee to Boutique Store Manager after 3 months of employment.
  • Managed the operations, manpower, merchandising, sales and inventory of the store.
  • Ensured that the monthly sales target, merchandising standards and sales to stock ratio are achieved.
  • Teamed-up with the visual merchandising team to translate quarterly creative ideas to show windows and in-store arrangement upholding strict company image and standard in the international fashion industry.
  • Came up with strategies to increase sales by maximizing inventory on-hand and implementing effective merchandising.
  • Collaborated with customers, and staff to ensure successful implementation of solutions and strategies; mentored and assisted associate services staff.
  • Handled interviews, screening, hiring and training of sales personnel on effective handling of customers.
  • In-charge of accomplishing business permits for the continued retail business operations in the whole area of Cebu, , GrepaLife Insurance, Cebu City, January - June 2003 GREPALIFE is ranked among the country’s top 10 life insurance companies and it has a wide network of 50 branches and regional offices all over the country.
  • GREPALIFE is a flagship life insurance firm of the Yuchengco Group of Companies (YGC), one of the Southeast Asia’s largest conglomerates.
  • Managed at least 8-10 sales agent professionals to meet monthly sales goals.
  • Handled training of agents on different insurance and savings products, services and in closing sales.
  • Conducted individual and corporate sales presentations on products and services on a weekly basis as well as spearheaded monthly sales kick-off meetings for aspiring sales agents.
  • Established quality relationships with clients, resulting in higher territory sales; developed new business by cultivating relationships.
  • Awarded as Agency Manager of the month (April- May 2003.

Business Development Coordinator

ComFac Global Group
Cebu City
06.1998 - 05.2000
  • COMFAC Corporation is the Philippine’s leading IT firms and possesses the necessary experience and expertise to undertake projects on Information Technology and Information System.
  • Through a combination of 19 years of relevant experience in the local IT industry with world-class expertise through its foreign business partners, COMFAC Corporation has developed unique insight on developing solutions for its valued clients, both for private and the government sector.
  • Promoted from Marketing Assistant to Business Development Coordinator within a year of employment.
  • Created and prepared all corporate presentations, advertising and promotional materials for product launches and events.
  • Conducted presentations of products and services to sales clients to promote product awareness.
  • In-charge in the preparation of marketing materials from client attendance and participation to venue preparation for exhibits, seminars, in-house and marketing activities.
  • Developed materials and collaterals for in-house personnel training and formed recreational activities and programs to increase employee retention and camaraderie under the supervision of HR Head.
  • Conducted market research for all competitors and in-charge of the submission of monthly reports to sales manage.
  • Handled administrative, personnel and sales support functions.

Education

Bachelor of Arts - Mass Communications

University Of He Philippines Cebu College
Philippines
01.1994 - 01.1998

High School Diploma -

University Of Southern Philippines
Mabini, Cebu Philippines
01.1990 - 01.1994

Skills

Operations and Distributionsundefined

Accomplishments

  • Trainings/ Seminars Attended: Project Management Professional Course - Formatech, Dubai, UAE Jewelry and Colored Stone Essentials Courses - Gemological Institute of America (GIA) Gemology – Study of Colored Precious Stones -Antoine Jarry, Dubai,UAE DiSC Training (Everything Workplace DiSC Assessment) - Dave Pike, RAK, UAE Swiss Time (Time Management) - Ideas Group, Dubai , UAE Getting Things Done (Priorities) - Ideas Group, Dubai , UAE Avoiding burn out - Ideas Group, Dubai , UAE Advanced Microsoft Excel - Eton Institute, Dubai, UAE Intermediate Microsoft Excel - Eton Institute, Dubai, UAE Oracle Applications for real estate developers -Schon Properties, Dubai Oqood Training for real estate developers -RERA, DubaiUAE Insurance Selling/ Strategies on how to close a sale –GrepaLife Insurance Leadership Development and Discipleship -Victory Leadership Institute How to become an Effective Leader -Mary Kay International How to distinguish Counterfeit Money -Guess Philippines Internship on Radio News Writing & Reporting -ABS CBN News Cebu Internship on TV Journalism and Broadcasting -GMA 7 News Cebu Internship on Newspaper Journalism -The Freeman Newspaper Trainings/ Seminars Conducted: Tele-selling/ How to be an effective tele-seller - Xlibris Corporation 21 Indispensable Qualities of a Leader - LSG Glamour Photo Studios.

Affiliations

  • Goal-driven professional with more than 20 years of proven and efficient administration, operations and distributions, customer service , logistics and inventory, sales and executive support experiences in various industries such as in luxury, retail sales, real estate, beauty and fashion, publishing , tele-marketing and insurance sales.
  • Excellent team player who listens, thrives on collaborating with diversely talented team members, and integrates their divergent thoughts, opinions, and perspectives into meaningful actions.
  • Highly effective and articulate verbal and written communicator who is fluent in English with exceptional interpersonal skills when interacting effectively with clients and colleagues.
  • Energetic achiever who can inspire and motivate team members, successfully manage multiple priorities, and perform under pressure in a fast-paced, rapidly changing environment, and who exceeds goals; has been recognized for adding noteworthy value to organizations as well as garnered numerous awards.
  • Motivated individual cited in performance reviews for excellence in relationship building, and taking on leadership and project roles.
  • Well-rounded, communicative, innovative, self-motivated, self-starter, results-oriented, team-builder.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

- IELTS Overall Band Score 7.5 / Listening 7.0 Reading 8.0 Writing 7.5 Speaking 8.0

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

- IELTS Overall Band Score 7.5 / Listening 7.0 Reading 8.0 Writing 7.5 Speaking 8.0

08-2016

Operations and Distributions Executive

Van Cleef & Arpels
07.2012 - Current

Executive Administrator

02.2010 - 04.2010

Sales and Executive Administrator

Schön Properties
06.2007 - 07.2011

Sales Publishing Supervisor

Xlibris Corporation USA
05.2005 - 12.2006

Area Manager, i2i

New York Eyewear
06.2003 - 05.2005

Area Manager

LSG Glamour Photo Studios
11.2001 - 12.2002

Store Manager, Agency Manager

Guess? Boutique, Cebu, Philippines
09.2000 - 11.2001

Business Development Coordinator

ComFac Global Group
06.1998 - 05.2000

Bachelor of Arts - Mass Communications

University Of He Philippines Cebu College
01.1994 - 01.1998

High School Diploma -

University Of Southern Philippines
01.1990 - 01.1994

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Marie Joyce Valencia