Mariel Kristine Ibuna
Dubai,United Arab Emirates
Summary
Results-driven restaurant operations leader with expertise in conflict resolution, marketing promotions, and peak-time adaptability. Skilled in inventory control, food safety regulations, and customer loyalty programmes. Knowledgeable in restaurant KPIs and dedicated to enhancing operational efficiency and customer satisfaction through informed decision-making.
Overview
2
2
Languages
7
7
years of post-secondary education
9
9
years of professional experience
Work history
Restaurant supervisor
Prime Steak House
Tuguegarao City, Philippines
2022.01 - 2026.09
- Promoted positive dining experience with exceptional customer service skills.
- Ensured smooth operation by effectively managing all front of house staff.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Trained new staff members, leading to improved service standards.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
- Resolved customer complaints professionally leading to higher retention rates.
- Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests
- Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
- Managed financial transactions accurately, safeguarding against loss or discrepancies in income and increase sale by 10%.
- Monitored restaurant supplies regularly, preventing sudden stock outages.
- Managed inventory to avoid shortages and reduce waste.
- Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
- Facilitated seamless transition during menu changes, resulting in minimal disruption to the business operations.
- Processed payments swiftly for improved customer experience.
Counter cashier
Saint Paul University - Restaurant
Tuguegarao City, Philippines
2018.01 - 2021.12
- Provided fast check-out experience for improved customer satisfaction.
- Enhanced customer satisfaction by delivering efficient and friendly service.
- Handled busy periods efficiently, keeping queues minimal.
- Managed queue effectively to minimise waiting time for customers.
- Provided accurate change to customers during transactions. to avoid any monetary disputes.
- Handled cash transactions accurately for reduced financial errors.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Ensured accurate cash handling and till reconciliation, reducing discrepancies.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Performed accurate cash counts at store opening and closing.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Improved customer experiences with attentive listening skills.
- Maintained clean and organised work area for increased productivity.
- Maintained high level of hygiene with regular cleaning routines.
- Worked collaboratively with team members during shift changes.
- Packaged items carefully to ensure safe transportation. goods with care to maintain quality and presentation.
- Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
- Delivered outstanding customer care with proactive sales and listening skills.
Education
Bachelor of Science - Nursing
J.P. Sioson General Hospital Inc.
Quezon City, Philippines 2003.02 - 2006.02
High School Diploma - Secondary Education
Ramon Magsaysay High School
Philippines 1999.02 - 2003.02
Skills
- Food safety regulations
- Inventory control knowledge
- Catering operations
- Restaurant KPIs knowledge
- Staff scheduling techniques
- Leadership effectiveness
- Crisis management
- Conflict resolution capability
- Adaptability in peak times
- Marketing promotions execution
- Loyalty programme management
- Productive feedback giving
- Decision-Making competence
- Table setting standards
Languages
English
Advanced
Filipino
Native
Affiliations
- Baking
- Cooking
References
References available upon request.
Timeline
Restaurant supervisor
Prime Steak House
2022.01 - 2026.09
Counter cashier
Saint Paul University - Restaurant
2018.01 - 2021.12
Bachelor of Science - Nursing
J.P. Sioson General Hospital Inc.
2003.02 - 2006.02
High School Diploma - Secondary Education
Ramon Magsaysay High School
1999.02 - 2003.02