Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariem Belghaji

Abu Dhabi,AZ

Summary

Proven track record in enhancing customer satisfaction and safety, notably with Air Arabia. Excelled in managing crises and ensuring passenger comfort, demonstrating exceptional reliability and cultural sensitivity. Achieved commendable escalation resolution, reinforcing brand loyalty and trust.

Overview

3
3
years of professional experience

Work History

Cabin Crew

Air Arabia
03.2022 - 06.2024
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.

Customer Service Agent

Call Canter In Tunis
04.2021 - 01.2022
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.

Education

No Degree - English Language And Literature

Institute of Languages in Tunis
Ariana , Tunis
09.2027

High School Diploma -

AL Mahmdya High Shcool
Tunis , Ben Arous , Mhamdeya
05.2019

Skills

  • Customer Assistance
  • Reliability and punctuality
  • Equipment monitoring
  • Cultural Sensitivity
  • Safety awareness

Languages

Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Cabin Crew

Air Arabia
03.2022 - 06.2024

Customer Service Agent

Call Canter In Tunis
04.2021 - 01.2022

No Degree - English Language And Literature

Institute of Languages in Tunis

High School Diploma -

AL Mahmdya High Shcool

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Mariem Belghaji