Marie Mar Baldado
Dubai
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
- Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
- Versatile Inventory Specialist with advanced problem-solving and time management abilities. Proficient project coordinator and administrative leader. Highly familiar with inventory counts, business audits and documentation requirements.
Overview
9
9
years of professional experience
Work History
Front Desk / Admin Assistant
Rerotti Hair & Beauty Salon
03.2023 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Warmly greeting clients, walking them to the proper beauty station and alerting assigned beauticians of their arrival
- Booking and confirming appointments via phone and email
- Processing transactions (cash and credit cards) and issuing
- receipts
- Provides customer additional information or explains services
- Offer beverages and chat with clients who are in the waiting area
- Welcome walk-ins, answer questions about services and schedule appointments based on availability
- Update client records with contact and billing details, appointments and services offered
- Manage our call center
- Maintain a tidy reception area
- Handling stock control
- Order professional and retails stocks in the branch
Operation Front Desk / Admin Assistant
Bedashing Beauty Lounge
07.2021 - 03.2023
- Warmly greeting clients, walking them to the proper beauty station and alerting assigned beauticians of their arrival
- Booking and confirming appointments via phone and email
- Processing transactions (cash and credit cards) and issuing
- receipts
- Provides customer additional information or explains services
- Discusses products offered and ensures customer satisfaction
- Offer beverages and chat with clients who are in the waiting area
- Welcome walk-ins, answer questions about services and schedule appointments based on availability
- · Inform clients about new services and discounts
- · Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
- Update client records with contact and billing details, appointments and services offered
- Manage our call center
- Maintain a tidy reception area
- Handling stock control
- Usage of SAP as software for stock handling
- Order professional and retails stocks in the branch
- Handling complaints
- Checking out stocks usage daily using SAP
- Receiving, transfer, returning stocks to warehouse or branches
- Manage the whole branch if manager is not available
- Performing administrative tasks such as filing, updating records, and logging transactions.
E-Porter Soquena LLC
Admin Assistant / Reception
05.2020 - 09.2020
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Served customers and followed outlined steps of service.
- Welcomes Guest
- Handles cash in /out expenses
- Monitor money flows (Basic)
- Making log-ins for noon, amazon and some E-commerce platform
- Handles incoming calls or inquiries from prospective customers or clients
- Arranging and monitoring deliveries going to customers
- Provides customer additional information or explains services
- Discusses products offered and ensures customer satisfaction
- Tactfully handles confrontational or stressful interactions with the public
- Completes supporting paperwork and data entry as required
- Accurately captures customer information
Homes R Us (Lals Group)
Customer Services
12.2019 - 04.2020
- Handles incoming calls or inquiries from prospective customers or clients
- Assists customers effectively by solving customer disputes
- Provides customer additional information or explains services
- Discusses products offered and ensures customer satisfaction
- Tactfully handles confrontational or stressful interactions with the public
- Completes supporting paperwork and data entry as required
- Accurately captures customer information
- Coordinates delivery from the team to customer’s house.
- Addresses customer’s complain and redirect to the concern department
- Making sure working is running smoothly.
Receptionist / Admin Assistant
Aziza Communications
06.2018 - 09.2019
- Answering calls, taking messages and handling correspondence.
- Making Monthly report using excel sheet and Adobe Indesign
- Book Shipment and coordinate with the courier
- Resolving problem in the shipment
- Maintaining diaries and arranging appointments typing, preparing and collating reports-filing
- Monitoring social media at all times
- Reaching out some journalists and influencers sometimes
- Ordering office supplies
- Maintaining effective records and administration
- Ensuring meetings are effectively organised and minuted
- Making invoices
- Making sure every work is under control and runs smoothly
Full-time English Teacher
Foundation Preparatory Academy
06.2017 - 03.2018
- Enhance learning capabilities of students
- Maintain orderliness of a classroom
- Facilitate the learning process of students implying the different classroom strategies
- Helps students to learn engaging themselves in the advancement of technology specifically the use of iPad.
- Write minutes during admin meeting
- Facilitate admin get together or programs
Customer Service Representative
Spi CRM (RELIA)
05.2014 - 03.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following it up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommended potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
Education
Bachelor of Secondary Education - English
Foundation University
Dumaguete City, Philippines 03.2016
Skills
- Overseeing
- Communications
- Microsoft Office
- SAP Software
- Telephone and Front Desk Reception
- Help Desk
- Microsoft Office
- SAP Software
- Cash Drawer Management
- Staff Training
- Verbal and Written Communication
- Telephone and Front Desk Reception
- Help Desk
- Microsoft Office
- SAP Software
- Time Management
- PC Proficiency
- Document Control
- Visitor Check-In
- Telephone and Front Desk Reception
- Help Desk
- Microsoft Office
- SAP Software
- Stocking and Replenishing
- Retail Sales Customer Service
- Order Processing
- Call Center Operations
Timeline
Front Desk / Admin Assistant
Rerotti Hair & Beauty Salon
03.2023 - Current
Operation Front Desk / Admin Assistant
Bedashing Beauty Lounge
07.2021 - 03.2023
E-Porter Soquena LLC
Admin Assistant / Reception
05.2020 - 09.2020
Homes R Us (Lals Group)
Customer Services
12.2019 - 04.2020
Receptionist / Admin Assistant
Aziza Communications
06.2018 - 09.2019
Full-time English Teacher
Foundation Preparatory Academy
06.2017 - 03.2018
Customer Service Representative
Spi CRM (RELIA)
05.2014 - 03.2016
Bachelor of Secondary Education - English
Foundation University
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