MARIJA DJORDJEVIC

• Guest Relations

- Welcome guests upon arrival and provide an orientation to the Villas amenities and services.

- Ensure guests needs are meet promptly, and respond to requests, special requirement or concerns.

-Coordinate dinning reservations, transportations and other activities to enhance guest's experiences.

-Gather feedback from guests to improve service quality.

• Operations Management

- Oversee daily operations, ensuring that all areas of the villa (rooms, pool, gardens) are well maintained and meet cleanliness and quality standards.

-Coordinate with Housekeeping and Maintenance teams to address any issues and ensure the villa is prepared for new guests.

- Maintain inventory of supplies and amenities as necessary.

• Oversee daily operations of each outlet to ensure smooth service.
• Ensuring exceptional customer service in each outlet, resolving guests' complaints and responding to feedback to enhance guest satisfaction.
• Monitor guest's interactions, making sure staff deliver a welcoming, friendly and professional experience.
• Train and supervise outlet staff, including waitstaff, bartender and supervisor.
• Managed staff rosters for optimal productivity and efficiency.
• Developed strong relationships with customers through excellent communication skills.
• Monitored daily sales transactions, ensuring accuracy at all times.
• Ensured proper cash handling procedures were followed at all times.

• Performed regular checks on food storage areas that guaranteeing freshness and quality of ingredients used.
• Handled cash transactions accurately and responsibly.
• Implemented hygiene regulations to maintain a clean and safe environment.
• Maintained high standards of customer service by handling complaints professionally.
• Managed supply inventory to avoid shortages or excesses.
• Monitored food quality control procedures diligently, maintaining highest standards of dishes served.
• Scheduled employee shifts fairly and efficiently, reducing conflicts and last-minute changes.
• Addressed customer queries promptly, ensuring their satisfaction was met at all times,
• Resolved any issues between the kitchen and floor staff swiftly, resulting in harmony within the team.
• Supervised staff during busy periods for smooth operations.
• Ensured high performance standards through regular staff training.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

• Supervised daily operations and Reception with a team of 12 staff to ensure high service standards and smooth workflow.
• Fostered a positive work environment, boosting employee morale.
• Facilitated staff training sessions to improve skills and knowledge.
• Conducted staff training, performance evaluations and shift scheduling to maintain efficiency and motivation.
• Resolved customers issues promptly, maintaining a high level of client satisfaction.
• Handled guest's feedback and resolved complaints professionally, ensuring repeat business and positive feedback.
• Ensured hygiene, safety, and sanitation standards were strictly maintained according to HACCP regulations.

• Took guest orders, made menu recommendations, and ensured timely and accurate service.
• Handled special guests' requests, VIP service and complaint resolution with professionalism.
• Ensured cleanliness, table setup, and mise an place were completed to brand and hygiene standards.
• Strengthened teamwork amongst crew to increase operational efficiently.

• Lead a team of waiters and ensured smooth service across the dining area, maintaining company standards.
• Taking orders and assisting in menu recommendations.
• Enhanced customer satisfaction by promptly addressing issues and concerns.
• Coordinated with team members for smooth shift transitions.
• Maintained clean and organized workspace to ensure efficient service.
• Completed opening and closing procedures each day.

• Completed customer orders with speed and accuracy.
• Applied positive customer service approach to increase satisfaction levels.
• Conducted inventory checks for smooth operation of the restaurant.
• Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
• Delivered quality service by providing warm and welcoming environment.
• Processed payments and reduced customer wait times.
• Checked in with customers during meals to verify order accuracy and meet additional needs.

• Ensured customer satisfaction by providing excellent food and beverage service.
• Delivered outstanding service, ensuring repeat business.
• Followed all relevant brand standards for service delivery, upholding company reputation.
• Took accurate food and drink orders using order slips or direct entry into the system for better communication with kitchen staff.
• Served wine professionally as per established guidelines, elevating guest experience.
• Presented menus, answered questions and made suggestions regarding food and drinks to enhance sales.
• Managed large parties effectively for smooth operation.
• Maintained clean dining area for enhanced customer experience.
• Helped in bar operations when needed, ensuring seamless service during peak times.
• Seated guests according to booking requirements and located tables for walk-ins.