Summary
Overview
Work History
Education
Skills
Timeline
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Marina Bochkova

Marina Bochkova

Cabin Crew
Dubai

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work History

Cabin Crew Member

FlyDubai
Dubai
09.2018 - Current
  • Verified aircraft and passenger compliance with policies, regulations and safety guidance.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Oversaw maintenance of all required equipment and sent it out for required services.
  • Ensured safety and comfort of customers onboard aircraft.
  • Resolved passenger conflicts and medical emergencies during flights


Procurement Officer

Al Rafedain Marine Services LLC
Dubai
03.2020 - 08.2021
  • Managed procurement requests from the vessels and acted as point-person for customers on logistics, hardware and software needs.
  • Resolved daily issues by handling invoice discrepancies, replacements for rejected materials/spare parts and missed and late deliveries.
  • Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
  • Maintained internal inventory of supplies and equipment on the vessels.
  • Act as contact for spare parts quotations, orders, deliveries and non - conformities
  • Act as a link between crew, providers and our office involved in the spare parts delivery process
  • Assist with the vessel's registrations documents, ISM report, prepare and audit the crew documents for the vessel's survey
  • Handle and coordinate quotes and orders according to working procedures and guidelines, and local requirements


Executive Office Administrator

Mahmood Hussain Advocates and Legal Consultancy
Dubai
04.2016 - 07.2018
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
  • Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Reconciled account files and produced monthly reports.

Customer Service Executive

International SOS LLC
Dubai
10.2012 - 10.2015
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Provided primary customer support to internal and external customers.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
  • Efficiently coordinated cases in a cost effective manner following company policies and procedures.
  • Satisfied the needs of members and clients by coordinating all logistics.
  • Escalated customer issues and concerns to management.
  • Organized full range of medical and security services for clients, utilizing internal resources of International SOS and external correspondents as necessary.
  • Collaborated with medical team associates and other Assistance Centers in assisting members.
  • Promoted International SOS to other organizations.
  • Informed customers about products and services.
  • Interacted with sales, marketing and administrative teams on a daily basis.

Administration Officer

Clyde&Co.LLC
Abu Dhabi
07.2011 - 07.2012
  • Produced detailed reports to track trends and keep senior management informed.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Created, prepared and delivered reports to various departments.
  • Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.

Education

Bachelor of Arts - Teacher Education

Novgorod State University
Novgorod City, Russia
09.1995 - 07.2000

Skills

Airline Operations

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Timeline

Procurement Officer

Al Rafedain Marine Services LLC
03.2020 - 08.2021

Cabin Crew Member

FlyDubai
09.2018 - Current

Executive Office Administrator

Mahmood Hussain Advocates and Legal Consultancy
04.2016 - 07.2018

Customer Service Executive

International SOS LLC
10.2012 - 10.2015

Administration Officer

Clyde&Co.LLC
07.2011 - 07.2012

Bachelor of Arts - Teacher Education

Novgorod State University
09.1995 - 07.2000

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Marina BochkovaCabin Crew