Marina Magana Martinez

• Experience through Economy class, Premium Economy class, Business class and First class.
• Currently working as Cabin Supervisor in Economy Class and Business Class, Leading multicultural team to deliver Emirates world-class service and safety standards.
• Conduct preflight briefings, performance checks, managing documentation, ensuring service consistency premium customer experience, and operational excellence.
• Managed in-cabin services efficiently, including food and beverage distribution for an enjoyable flight experience.
• Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
• Provided excellent service to passengers whilst ensuring their comfort and safety.
• Resolving customer issues with diplomacy, and mentoring junior crew to maintain exceptional service delivery and high engagement.
• Contribute to high customer satisfaction levels via exceptional interpersonal skills and attention to detail during in-flight services delivery.
• Consistently driving crew engagement and ensuring flawless I&U standards.
• Ensure 100% adherence to safety procedures.
• Role model of professionalism.

• Representation of the brand in multiple events around the globe, mantaining high image and uniform standards.
• Support of Brand and growth campaigns of the Company, representing Emirates at events across the world.
• CONDE DE GODÓ (Barcelona), US OPEN (Nueva York), DUBAI TOUR (Dubai), DUBAI LITERTURE FESTIVAL (Dubai), AUS OPEN (Sydney), SINGAPORE OPEN (Singapore), DUBAI CVC DESERT (Dubai), ARSENAL FUTBOL MATCHES (London), DUBAI WORLD CUP, ATP Filming, F1 2019, etc.
• Operated VIP charter flights.
• Assist growth of the company with international relations.
• Filming with media team for several advertisements
• Marketing, Trophy and prize presentation and handover.
• Interaction with clients, VIP’s, management and senior members.
• Excellent communication skills to articulate the benefits of the company's products or services effectively.

• Assisted in the recruitment process for successful candidate selection.
• Conducted new hire background checks in line with compliance processes.
• Assisted in staff training.
• Database, development and update.
• Face to face and telephonic interviews to candidates.
• General organization and management of personal interviews and group dynamics.
• Management of hiring contracts and resignation contracts.
• Managed internal communications effectively to enhance transparency and trust amongst employees.

• Recruitment and training support.
• Support in growth of the company and development of employees.

Publish job vacancies and post job vacancies in career portals and job notice boards.

• Selection processes, telephonic interviews, personal interview appointments.
• Support in personal interviews, assessment correction and candidate reports, support in training courses, equipment and surge shipment.
• Set relationship with national and international clients and suppliers, document and report translation.
• Active participation in meetings, and videoconferences.
• ·Translator in international meetings, providing support in the understanding of both parts.

• Promotion of new video game products.
• Checked coats and other personal items for guests' convenience at a variety of occasions.
• Enhanced event ambiance by greeting and directing guests promptly upon arrival.
• Maintained professional image at all times whilst serving as the face of each event.
• Distributed promotional materials to guests, raising awareness about upcoming video game promotions.

• Assist and inform potential clients in several languages about the importance of the ecology in the agricultural industry and promote the effective microorganism technology at international meeting of important agricultural firms and businesses.
• Promoted various products during peak hours for maximum exposure.

• Marketing and finance department and accommodation department support.
• Customer service to potential international clients for eventual company relations and sales.
• Development and expansion of database,
• Update and translation of the website contents from Spanish to English and vice versa.
• Community manager.

• Assistance and promotion of academic orientation at Nebrija University in the International Student Convention and Educational Offer.
• Built strong consumer relationships with engaging product demonstrations.
• Gathered customer feedback for improving future marketing strategies.
• Raised brand awareness for new product launches.