MARIO HADDAD

Lead end-to-end software implementations, guiding clients through seamless integration and deployment. Leverage deep product knowledge and project management expertise to tailor solutions that align with business objectives. Collaborate with stakeholders to define success criteria, optimize processes, and configure solutions to meet client needs.

Key Requirements:

• Developed strategic project plans to ensure alignment with client objectives and business goals.
• Facilitated training sessions for stakeholders to enhance system adoption and user proficiency.
• Collected, analyzed, and documented business requirements across customer support, digital engagement, and operations teams.
• Built strong relationships with key stakeholders to foster collaboration and drive successful project outcomes.
• Provided ongoing support and guidance to clients throughout implementation phases to ensure satisfaction.
• Oversaw change management initiatives to facilitate smooth transitions and minimise disruption for clients.
• Lead project delivery, ensuring timely execution and effective stakeholder communication.
• Provide training and support to maximize platform adoption and client satisfaction.
• Maintain accurate documentation and anticipate future business needs.
• Partner with sales teams on pre-sales activities, project scoping, and proposal development.
• Worked with stakeholders to understand existing workflows, pain points, and desired outcomes, translating them into functional requirements.

• Analysed and implemented new client funds and portfolios into the HedgeGuard software.
• Implemented portfolios across different financial assets such as stocks, bonds CFDs ...)
• Managed the operating processes with the client and its counterparties from Prime Broker, custodian, Fund administrator, and market provider to allow the effective integration of these processes in Hedgeguard.
• Organized and carried out training workshops for the front and middle officers to introduce them to the software.
• Liaised with business analysts and developers to create a roadmap to meet the client expectations and requirements.

• Managed the client's portfolio daily from reporting and trade settlement to valuation of the fund's assets
• Communicate daily reports to clients and respond to client queries on NAV validation.