MARION ATIENO OUMA
SALES, Abu Dhabi
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Waitress
AMERICANA KUWAIT FOOD COMPANY
06.2020 - Current
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Greeted and escorted guests to tables.
- Used upselling methods featuring specials to complement dishes.
Waitress/Cashier
ADNOC BURGER KING
03.2023 - 03.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Sales Assistant
JADE COLLECTIONS
01.2016 - 01.2018
- Greeting and welcoming the customers who enters the shop
- Promoting special sales, offers and awareness of store loyalty program Recommending related products to increase customers options and enrich the shopping experiences Explaining to customers the best product for their needs
- Assess customers need and to make purchase Managing customers transactions Helping to persuade customers to make a purchase Ensuring The stores in constantly replenished
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Received and processed product returns.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
Education
HIGH SCHOOL - Business
GOOD SAMARITAN ACADEMY
NAKURU 02.2010
Skills
- Good communication and interpersonal skills
- Hard working team member
- Motivated, energetic, flexible and able to work under
- Pressure
- Ability to work effectively in a fast-paced environment
- Self-motivated and result oriented
- Highly Observant
- Declaration
- I do hereby declare that the above particulars are true
- And correct to the best of my knowledge and belief
- Suggestive selling
- Problem solving
- Outstanding customer service
- Customer rapport building
- Opening and closing procedures
- Extensive hospitality background
- Strong communication
- Efficient payment processing
- DUPLICATE - Point of Sale system operation
Additional Information
- Visa Status : Visit visa
Languages
English
Intermediate
B1
Swahili
Advanced
C1
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Waitress/Cashier
ADNOC BURGER KING
03.2023 - 03.2024
Waitress
AMERICANA KUWAIT FOOD COMPANY
06.2020 - Current
Sales Assistant
JADE COLLECTIONS
01.2016 - 01.2018
HIGH SCHOOL - Business
GOOD SAMARITAN ACADEMY
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