Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
BusinessDevelopmentManager

Marip Ja Seng Tawng

Dubai,UAE

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

3
3
years of professional experience

Work history

Administrative assistant

Mushang IT solution
Dubai, UAE
04.2024 - 10.2024
  • Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
  • Streamlined administrative processes for increased efficiency in the workplace.
  • Expedited document filing system with a new, organised method.
  • Managed front desk duties to ensure smooth operation of reception area.
  • Assisted in the preparation of regularly scheduled reports for upper management review.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Coordinated staff schedules, ensuring smooth daily operations.

Customer service representative

Kirisn global Payment Gate
Dubai, UAE
10.2023 - 04.2024
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Ensured smooth running of operations with timely preparation of reports.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Obtained feedback from customers to improve service experience.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.

Recruitment officer

International customer service
Dubai, UAE
09.2021 - 03.2022
  • Streamlined recruitment practices by implementing innovative sourcing strategies.
  • Developed strong candidate pipelines for diverse positions.
  • Led interview process to ensure fair and effective selection of candidates.
  • Cultivated relationships with potential candidates, resulting in increased engagement.
  • Liaised with hiring managers to understand specific recruitment needs.
  • Prepared detailed reports on recruitment activities for senior management review.

Education

Bachelor of Arts - ENGLISH

YDNB
MYANMAR,MANDALAY
/2008 - /2011

Master of Administration - ADMINSTARTION

ASSUMPTION UNIVERITY
THAILAND ,BANGKOK
/2016 - /2018

Master of Business Administration - BUSINESS

CHICHESTER UNIVERSITY
UNITED KINGDOM,LONDON
/2021 -

Skills

  • Email management
  • Calendar scheduling
  • Travel arrangements planning
  • Recruitment support capability
  • Report creation competency
  • Personnel training provision
  • Feedback collection and analysis
  • Diary management
  • MS office proficiency
  • Customer service
  • Time management
  • Travel arrangements
  • Presentation preparation
  • Reception duties
  • Health and safety compliance

Languages

English
Upper intermediate
Chinese (Mandarin)
Fluent
BURMES
Proficient (C2)

Affiliations

  • LEARNING NEW THINGS
  • FITNESS
  • TRAVEL

Timeline

Administrative assistant

Mushang IT solution
04.2024 - 10.2024

Customer service representative

Kirisn global Payment Gate
10.2023 - 04.2024

Recruitment officer

International customer service
09.2021 - 03.2022

Bachelor of Arts - ENGLISH

YDNB
/2008 - /2011

Master of Administration - ADMINSTARTION

ASSUMPTION UNIVERITY
/2016 - /2018

Master of Business Administration - BUSINESS

CHICHESTER UNIVERSITY
/2021 -

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Marip Ja Seng Tawng