Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Marisa Silva

Dubai

Summary

Accomplished Flight Attendant offering exceptional costumer service in domestic and international private airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Energetic and multilingual with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and friendliness. Hardworking and passionate job seeker with strong organizational skills eager to help the team achieve company goals.

Overview

10
10
years of professional experience

Work History

Real Estate Broker

Funda Real Estate
08.2023 - 03.2024
  • Advised clients on home staging techniques to maximize property appeal during open houses or showings.
  • Managed complex transactions involving short sales, foreclosures, or other challenging situations with tactful problem-solving skills.
  • Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
  • Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
  • Expanded clientele base with exceptional service delivery, resulting in numerous positive reviews and recommendations from satisfied customers.
  • Increased overall office productivity by implementing streamlined systems for client management, lead tracking, and transaction coordination.

Private Flight Attendant

Titan Airways
04.2022 - 07.2023
  • Work on a variety of private flights, delivering first class service.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Licensed in Boeing 757, Airbus 320, 321 and 321 neo LR.

Bar Supervisor

Zingara
12.2020 - 04.2022
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
  • Maintained high standards of customer service while supervising a team of up to 8 people.
  • Creating schedules and undertaking administrative jobs.
  • Safeguarding guests ensuring all COVID-19 policies are adhered to and challenged.

Manager

Curucutu, Elev8
10.2019 - 04.2020
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Event Producer

Churrasquinho, Elev8
06.2019 - 09.2019
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Implemented protocols and procedures to effectively manage planning process.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Developed creative themes for events and created related activities to engage attendees.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Enhanced event attendee experience by meticulously coordinating logistics and managing event schedules.
  • Utilized social media to promote events and increase attendance.

Bar Supervisor

Mome And Tetto
12.2018 - 06.2019

Entertainer

Wee World Entertainment Events
07.2014 - 05.2018

Education

High School Diploma -

Associação Torrejana De Ensino Profissional

Skills

  • First Aid
  • Effective Communication
  • Cultural Awareness
  • Analytical Thinking
  • Problem-solving aptitude
  • Adaptability and Flexibility
  • Team building
  • Hospitality service expertise
  • Food Safety management
  • Catering & Meal Preparation

Languages

English
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
Spanish
Elementary (A2)

Additional Information

US Visa C1/D and B1/B2

UAE Visa and Residency

2nd Passport


Timeline

Real Estate Broker

Funda Real Estate
08.2023 - 03.2024

Private Flight Attendant

Titan Airways
04.2022 - 07.2023

Bar Supervisor

Zingara
12.2020 - 04.2022

Manager

Curucutu, Elev8
10.2019 - 04.2020

Event Producer

Churrasquinho, Elev8
06.2019 - 09.2019

Bar Supervisor

Mome And Tetto
12.2018 - 06.2019

Entertainer

Wee World Entertainment Events
07.2014 - 05.2018

High School Diploma -

Associação Torrejana De Ensino Profissional

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Marisa Silva