Marissa Romualdo
Dubai,Uae
Summary
Experienced store manager with a strong track record in team leadership and operational excellence. Skilled in driving sales growth and ensuring customer satisfaction through effective communication and problem-solving. Committed to fostering a motivated team and enhancing store performance.
Overview
20
20
years of professional experience
Work history
Store manager
Liwa Trading Enterprises, GANT / NAUTICA
Dubai, UAE
07.2009 - Current
- Monitored daily sales performance and communicated results to the team to drive motivation.
- Set individual targets for staff and tracked their progress to ensure goals were met.
- Conducted performance reviews, offering feedback and support for employee development.
- Led training sessions for new hires to ensure they understood operational procedures.
- Enhanced store appearance through effective visual merchandising strategies.
- Maintained high customer satisfaction by resolving issues promptly and efficiently.
- Managed staff schedules to ensure adequate coverage during busy periods.
- Ensured accurate cash handling to prevent discrepancies at the till.
Sales assistant/Cashier
Planet Sports, Inc, Nautica Mall of Asia
Philippines
05.2006 - 06.2009
- Managed till operations smoothly, reducing waiting time for customers.
- Collaborated effectively with team members to meet sales targets.
- Built strong relationships with regular customers for repeat business.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Ensured stock replenishment in a timely manner to maintain product availability.
Education
Bachelor of Commerce - Accountancy
Malabon City College
Philippines /2000 - /2003
Skills
- Operational optimisation
- Staff rota arrangement
- Cash handling
- Customer Service
- Team Leadership
- Staff training and development
- Sales promotion implementation
- Interpersonal communication
Accomplishments
Ramadan Challenge 2024 Winner
Received Certificate Award in 2024 for the Highest Sales Achievement vs Forecast vs LY
Received Certificate of Excellence Award in 2014 for winning Big League Contest in Nautica UAE
Awarded as Nautica Sales Champion in 2008 for attaining the highest sales achievement / monthly and quarterly (Nautica Mall of Asia, Philippines
Languages
English
Fluent
Tagalog
Native
Spanish
Elementary
Affiliations
- Merchandising
- Listening to music
References
References available upon request.
Timeline
Store manager
Liwa Trading Enterprises, GANT / NAUTICA
07.2009 - Current
Sales assistant/Cashier
Planet Sports, Inc, Nautica Mall of Asia
05.2006 - 06.2009
Bachelor of Commerce - Accountancy
Malabon City College
/2000 - /2003