Summary
Overview
Work History
Education
Skills
Timeline
ProjectManager

Marissca Gracias

Project Manager
Dubai

Summary

A focused project manager who helps drive, manage and track programs from inception to launch (and even post-launch) so that delivery is carried out smoothly and efficiently.

Over the last 4 years, I have worked on projects across multiple departments such as catalog quality, catalog-tech, seller experience, customer experience, finance, retail and logistics.

My recent programs include initiatives such as 'Large Partner Activation', 'Search Excellence' and 'Noon Services Marketplace' where I've got the opportunity to work closely with the tech team and gain experience in product planning and development.

My key competencies would include strategic planning, critical thinking, documentation, communication, negotiating timelines, people management and dealing well with ambuiguity.

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work History

Project Manager

noon
Dubai
12.2019 - Current
  • Lead multiple short and long-term projects focused on improving catalog quality, seller experience, customer experience and building new tools to support scalability.
  • Creation of 6-monthly/Quarterly roadmaps of programs/projects planned for the year. Design processes for initiation, tracking, governance, review and delivery of programs/projects.
  • Planned and designed entire process flow to initiate a new model called 'Noon Services Marketplace' to facilitate sellers with the support they require to grow their business on noon.
  • Participated in vendor selection and management process for building a qualified network of service providers.
  • Work closely with tech and DevOps to build various tools to track and monitor programs and reduce manual intervention.
  • Keeping all stakeholders (Product, Engineering, Leadership and Business) updated on the progress of the project via Weekly Business Review's and Monthly project updates, addressing their concerns, seeking and implementing their feedback
  • Using various key metrics related to process, product and customer that need to be tracked to communicated to stakeholders, analyzing data using Excel, SQL and creating reports, charts and dashboards
  • Identifying risks and detailing of a mitigation plan to ensure that the project stays on track, or is brought back on track in the event of delays or blockers

Process Lead

noon
Dubai
04.2018 - 12.2019
  • Responsible for leading and mentoring the catalog team for a combination of hardlines and fashion categories which include baby, apparel, toys, footwear, bags, jewelry and grocery.
  • Performing a final quality check on website content to ensure quality standards are met.
  • Investigating catalog related complaints/issues from
    sellers/warehouse/customers, resolving them at the earliest and suggesting corrective action.
  • Identifying the bottlenecks and possible improvements in catalog processes and suggesting ways of implementation for needed changes.
  • Ensure daily targets and priorities are met through planning and delegation.
  • Proven quantitative & analytical skills; ability to quickly assess and summarize reports from multiple sources.
  • Work across large and small projects taking ownership to strategically ensure goals are met on time.
  • Detail-oriented and organized with ability to adapt, prioritize and consistently meet deadlines in a fast-paced, rapidly changing environment.

Content Detailer

noon
Dubai
10.2016 - 04.2018
  • Working together with buyers and merchants in creating, organizing, and entering product data into the database.
  • Interact and coordinate with vendors and sellers for a smooth data flow.
  • Verify and enrich product information provided by seller to meet content quality standards.
  • Maintain and track workflow through software systems.
  • Contact vendors, buyers, sellers for missing product set-up information.
  • Train sellers to list their products on the New Item Set Up Sheets.
  • Be involved in interviewing and training new associates.
  • Set up guidelines and quality check processes to ensure good quality
    content on the website to meet required standards.

Pricing Executive - Airfreight

DB Schenker
Dubai
01.2015 - 10.2016
  • Assessing and comparing rates and service details with at least 3 different airlines or their agents ensuring best rates and services to/ from required locations.
  • Responsible for enhancing relationships with existing and potential customers by offering specialized knowledge, approach to their requests and availability for single or joint sales calls with the commercial team ensuring effective customer service.
  • Compile and maintain all received air freight rates from the carriers and give them (the carriers) regular feedback (Quarterly) on the outcome of business secured / not secured with the received rates.
  • Monitoring & provide technical advice to operations ensuring smooth flow of shipments once secured and function as the single point of contact for the customer.

Operations Executive - Sea Freight

DB Schenker
Dubai
07.2013 - 01.2015
  • To support and assist Ocean freight FCL team in continuously developing the product and achieving operational excellence.
  • Manage operations relating to movement of shipments primarily Import.
  • Handle the day to day operations of the shipments for clearance of ocean freight department.

Education

BBA - Business And Finance

Heriot Watt University Dubai
Dubai, UAE
09.2010 - 05.2013

Skills

    Strategic Planning

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Timeline

Project Manager

noon
12.2019 - Current

Process Lead

noon
04.2018 - 12.2019

Content Detailer

noon
10.2016 - 04.2018

Pricing Executive - Airfreight

DB Schenker
01.2015 - 10.2016

Operations Executive - Sea Freight

DB Schenker
07.2013 - 01.2015

BBA - Business And Finance

Heriot Watt University Dubai
09.2010 - 05.2013

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Marissca GraciasProject Manager