MARIYA JOSEPH
Simex 28, Bldg 2 Zone 25 Al Sandal Street, Al Mansoura,DOHA
Summary
"Dedicated and customer-focused Airport Customer Service professional with 5 years of experience delivering exceptional service in fast-paced and dynamic environments. Proven expertise in ensuring a seamless passenger experience through effective communication, problem-solving, and attention to detail. Skilled in utilizing airport systems and software to assist passengers.
Overview
5
5
years of professional experience
Work History
Hostess, Al Maha services
QATAR AIRWAYS,
, Qatar
04.2022 - Current
- Providing meet-and-assist service for customers during departure, transit, and arrival
- Assisted VVIP,VIP,CIP, UM, and YP.
- Providing fast-track services and Baggage assistance
- Handled Customers during various events like IATA Events, Al Muftha, Qatar Creations, and FIFA.
- During FIFA, we handled lounges, meetings, and services for customers in Doha International Airport under less supervision without any fault.
- Handled last-minute bookings.
Customer Service Agent
AIR INDIA SATS AIRPORT SERVICES PVT LTD
Trivandrum, India
07.2018 - 09.2021
- Worked with Air India SATS as Customer service agent for Kuwait airways, Fly Dubai, Air Arabia, Air India and Salam Air at Trivandrum International Airport
- Experienced in systems like ALTEA, Sprint, and SITA
- Experienced in Manual Check-in
- DUTIES AND RESPONSIBILITIES
- Doing all counter-related activities, including check-in counter, Boarding, Arrivals, filings, etc
- Solely responsible for general declaration clearance prior to the departure of the aircraft
- Collection and filing of arrival and departure documents at immigration, customs, and airline offices
- Assisting passengers with their inquiries, self-check-in, immigration clearance and customs checks
- Handling flights and taking IGM and EGM
- Performing pre- and post-flight duties
- Assisting Flight Crew
- Coordination of end-to-end procedures for Departures and Arrivals
- Manually check-in passengers by verifying documents, issuing manual boarding passes and using manual tags
- Coach and train new members.
- Recorded and processed customer data accurately, both manually and with the help of the system
Education
Master of Commerce -
IGNOU
INDIA /2020 -
Master of Business Administration -
Annamalai University
India /2018 - /2020
Bachelor of Business Administration -
Mahatma Gandhi University
Kerala, India /2015 - /2018
Skills
Interactive communication skills
Dispute resolution
Ability to manage people diplomatically and tactfully
Adaptable to change
Time management
Passion for constant improvement
Systematic, focused, dedicated, and disciplined
Accomplishments
- Received appreciation from the airport service manager for exemplary professionalism in maintenance of OTP standards
- I received appreciation as a COVID-19 warrior for showing up for duty every day during the pandemic
- I received a letter of appreciation and a Memento from Air India for showing up at work during an industrial strike
- Secured the first prize for the theme show in the national-level management fest conducted at the Rajgiri Centre for Business Studies.
- Received customer compliments for displaying professionalism and hospitality.
Interests
Areas of interest : Drawing, Sports, Dance and Music
Extra-Curricular Activities: National Service Scheme, Drawing, Sports
Languages
English
Fluent
Malayalam
Native
Tamil
Intermediate
Hindi
Elementary
Timeline
Hostess, Al Maha services
QATAR AIRWAYS,
04.2022 - Current
Customer Service Agent
AIR INDIA SATS AIRPORT SERVICES PVT LTD
07.2018 - 09.2021
Master of Commerce -
IGNOU
/2020 -
Master of Business Administration -
Annamalai University
/2018 - /2020
Bachelor of Business Administration -
Mahatma Gandhi University
/2015 - /2018
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