Mariya Joseph

• Provide a warm welcome to guests ensure their needs are met throughout their journey and coordinate with other departments for support.
• Oversee and manage activities of junior hostesses, ensuring that the team delivers high-quality service consistently.
• Address any issues or concerns raised by guest promptly and efficiently, ensuring their satisfaction and maintaining the service's reputation.
• Prepare and submit reports on guest feedback operational issues, and other relevant matters to management.
• Creating last-minute bookings for Al Maha services.
  

• Providing meet-and-assist service for customers during departure, transit, and arrival.
• Assisted VVIP, VIP, CIP, UM, and YP.
• Providing fast-track services and Baggage assistance.
• Handled Customers during events like IATA Events, Al Muftha, Qatar Creations, and FIFA.
• During FIFA, we handled lounges, meet and assist services for customers in Doha International Airport under less supervision without any fault.
• Handled last-minute bookings.

• Worked with Air India SATS as a Customer service agent for Kuwait Airways, Fly Dubai, Air Arabia, Air India, and Salam Air at Trivandrum International Airport.
• Experienced in systems like ALTEA, Sprint, and SITA.
• Experienced in Manual Check-in.

DUTIES AND RESPONSIBILITIES

• Doing all counter-related activities, including check-in counter, Boarding, Arrivals, filings, etc.
• Solely responsible for general declaration clearance before the departure of the aircraft.
• Collection and filing of arrival and departure documents at immigration, customs, and airline offices.
• Assisting passengers with their inquiries, self-check-in, immigration clearance, and customs checks.
• Handling flights and taking IGM and EGM.
• Performing pre- and post-flight duties.
• · Assisting Flight Crew.
• · Coordination of end-to-end procedures for Departures and Arrivals.
• · Manually check-in passengers by verifying documents, issuing manual boarding passes, and using manual tags.
• · Coach and train new members.
• Recorded and processed customer data accurately, both manually and with the help of the system.