Mariya Yeroshkina
Administrative Assistant
Abu Dhabi
Summary
I am a well-structured individual been working during the Pandemic with one of the biggest Health Providers collaborations under the COVID՞19 projects in the UAE. I contribute extensive experience in offering customer service support at Dubai DXB Airport as well as in the Adnoc
Abu Dhabi project under PureHealth.
Approachable Senior Customer Service Associate wit 17 years of experience facilitating positive customer experiences in retail settings. Helpful problem-solver with flexibility in stressful situations. Accessible supervisor coaching employees through complex administrative processes.
Overview
16
16
years of professional experience
24
24
years of post-secondary education
4
4
Languages
Work History
Senior Customer Service Associate
Purehealth
Abu Dhabi
03.2020 - Current
- Created a solid CRM program to maintain and develop Customers from Walk-ins to loyal /VIP Guests.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Compiling, verifying accuracy, and sorting information to prepare data for computer entry.
- Preparing the medical equipment for the test COVID՞19 with the specific information provided to the nurses.
- Maintain daily record of the sample registrations Covid-19 PCR Test to ensure every sample is accounted for.
- Improved customer satisfaction rate by over 30%, according to in-store surveys.
Jewelry Advisor
ATASAY
Dubai
12.2019 - 03.2020
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Conducted research, gathered information from multiple sources and presented results.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Performed excellent sales services and KPIs for walk-in and loyal clients to uplift sales achievements.
- Researching and evacuating pieces and materials.
- Took and placed orders for clients based on their specific requirements.
Senior Sales Executive
Chalhoub Group Lacoste Boutique
Dubai
06.2010 - 10.2019
- Utilized multiple marketing strategies to improve profitability.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Collected, arranged and input information into database system.
- Calculated sales commission for sales team 4 representatives.
- Sold 110% to new and established customers.
- Track and analyze sales, KPIs, and customer trends to maximize sales and revenue increase up to 30%.
- Developed relationships with high-profile clientele by successfully employing Interpersonal sales techniques.
Event Project Coordinator
Abu Dhabi Country Club
Abu Dhabi
12.2009 - 05.2010
- Participated in team-building activities to enhance working relationships.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Increased profits 15 % through generating and maintaining relationships with 65 accounts and effectively selling new products.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Coordinated with sales and marketing teams to publicize and promote events.
- Negotiated with vendors to achieve most favorable terms.
Senior Sales Executive
Allied LLC.
Abu Dhabi
10.2007 - 04.2009
- Strengthen customer relations, and nurture loyal DIOR customer base also implementing appropriate CRM tools.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Correctly operated the retail IT system for stock transfers, payments, stock inquiries, and customer database input.
- Lead individual sales and archive performance targets and KPIs.
- Prospected leads, scheduled meetings and converted targets into customers at 20% rate.
Freelance Consultant
Adipec, Duty Free
Abu Dhabi
09.2005 - 04.2007
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Collaborated with teams to define, strategize and implement marketing and web strategies.
- Demonstrated products representing a technological advance in the industry.
- Conducted product knowledge and other classes for customers as needed.
- Supported clients with business analysis, documentation and data modeling.
Education
High School Diploma -
High School of Chemistry
Ukraine 09.1989 - 06.2000
Edexcel Level II & Level III Diploma in Retail QCF
Chalhoub Retail Academy
Dubai, UAE 09.2011 - 10.2018
PCR - CPR Certification
Dubai Health Authority
Dubai, UAE 09.2017 - 03.2020
English B1-B2
British Council Certification
Abu Dhabi, UAE 09.2003 - 05.2005
Advanced Microsoft Excel PowerPoint & MS Office
Galaxy Education Institute
Abu Dhabi, UAE 09.2003 - 05.2005
Skills
Customer Relations
Interdepartmental communication
Interpersonal communications
Cash Handling
Company branding
POS systems expert
Complaint resolution
CRM
Medical terminology knowledge
Cross-functional teams leadership
Project Management
Scheduling
Customer Focused
People Management Skills
Sales Management Skills
ICD-1O CPD Skills
Social media knowledge
Process optimization
Decision Maker
Team Player
Proficient in MS Office
Organization and Time Management
Timeline
Senior Customer Service Associate
Purehealth
03.2020 - Current
Jewelry Advisor
ATASAY
12.2019 - 03.2020
PCR - CPR Certification
Dubai Health Authority
09.2017 - 03.2020
Edexcel Level II & Level III Diploma in Retail QCF
Chalhoub Retail Academy
09.2011 - 10.2018
Senior Sales Executive
Chalhoub Group Lacoste Boutique
06.2010 - 10.2019
Event Project Coordinator
Abu Dhabi Country Club
12.2009 - 05.2010
Senior Sales Executive
Allied LLC.
10.2007 - 04.2009
Freelance Consultant
Adipec, Duty Free
09.2005 - 04.2007
English B1-B2
British Council Certification
09.2003 - 05.2005
Advanced Microsoft Excel PowerPoint & MS Office
Galaxy Education Institute
09.2003 - 05.2005
High School Diploma -
High School of Chemistry
09.1989 - 06.2000