Mariyam Dildar Shaikh
Dubai,UAE
Summary
Service Coordinator with over 5 years of experience in scheduling, workflow management, and customer service excellence. Skilled in CRM platforms, vendor management, and troubleshooting to improve operational efficiency. Proven ability to manage multiple priorities while maintaining high service standards and team collaboration.
Overview
5
5
years of professional experience
17
17
years of post-secondary education
1
1
Certification
Work history
Service Coordinator
MAHY KHOORY & CO LLC
Dubai, UAE
2023.05 - 2026.03
• Coordinated with service engineers, clients, and logistics teams to schedule and monitor service operations efficiently.
• Managed service requests, ensured timely completion, and maintained accurate service records.
• Processed and managed Local Purchase Orders (LPOs), delivery notes, and supplier invoices using Microsoft Dynamics ERP system.
• Prepared and processed sales order, delivery order, tax invoice and credit notes accurately using Microsoft dynamics ERP system to ensure smooth order fulfilment
• Verified job completion reports, prepared service invoices, and supported accounts receivable follow-ups.
- Maintained database accuracy by updating service calls, job status, and payment details in ERP systems.
Operations Analyst
Fidelity National Financial India Pvt. Ltd.
Bengaluru, India
2021.04 - 2022.12
- Mortgage loans: Handling the crucial role in facilitating the mortgage loan process from application to closing, ensuring a seamless and efficient experience for borrowers.
- Worked closely with clients, loan officers, underwriters, and coordinated all aspects of mortgage financing
Education
Bachelor of Commerce - [Specialised in accounting & Finance]
Government Arts and Science (Autonomous) College
Karwar, Karnataka, India 2017.01 - 2020.01
Pre-University Course - PUC
Pre-University College
Karwar, Karnataka, India 2015.01 - 2017.01
Secondary School Leaving Certificate - SSLC
Sacred Heart Convent High School
Karwar, Karnataka, India 2003.01 - 2015.01
Skills
- Microsoft Office (Excel, Word, PowerPoint)
- Tally ERP
- Microsoft Dynamics ERP
- Power BI (Data Modelling, DAX, Dashboards, Reports)
- Power Query for Data Extraction and Transformation
- Financial Reporting & Reconciliation
- Accounts Payable & Receivable Management
- VAT & Taxation
- Audit & Compliance
- Data extraction and transformation using Power Query
- Publishing and sharing reports via Power BI Service
Certification
- Power BI [Business Intelligence] EDOXI institute Dubai, UAE
- Certificate Course in Tally ERP 9.0
- UNXT Soft Skills Training, Skill Development Training
LANGUAGES
English
Hindi
Kannada
Urdu
Accomplishments
- Received Rewards & Recognition Award from Fidelity National Financial India Pvt. Ltd. for outstanding performance post-probation.
- Presented research at International Conference on Going Global in Higher Education (GGHE- 2K19).
Diclaration
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief
Timeline
Service Coordinator
MAHY KHOORY & CO LLC
2023.05 - 2026.03
Operations Analyst
Fidelity National Financial India Pvt. Ltd.
2021.04 - 2022.12
Bachelor of Commerce - [Specialised in accounting & Finance]
Government Arts and Science (Autonomous) College
2017.01 - 2020.01
Pre-University Course - PUC
Pre-University College
2015.01 - 2017.01
Secondary School Leaving Certificate - SSLC
Sacred Heart Convent High School
2003.01 - 2015.01