V. Lokesh Rao
Jamshedpur,India
Summary
Dynamic and results-driven professional with a robust skill set in customer service, business strategy, and time management. Demonstrates exceptional problem-solving abilities and excellent communication skills, fostering independent leadership and effective mentoring. Proven track record in bar operations management, staff supervision, and customer complaint resolution, enhancing customer satisfaction through strategic event execution coordination. Committed to maintaining composure and professionalism in high-stress environments while driving concept development and implementation. Career aspirations include leveraging motivational abilities to further develop staff training programmes that optimise operational efficiency.
Skilled bar management professional able to improve team performance and grow bar sales through top management skills and business acumen.
Overview
8
8
years of professional experience
Work history
Assistant bar manager
Arabian park Dubai
Dubai, UAE
06.2024 - 11.2025
- Company Overview: edge by Rotana
- Responsible for bar operations, ordering beverages for hotel operations.
- Launched the pre opening of pool bar - The blue lounge
- Revised and implementing hotel policies and standard operating procedures (SOP's).
- Supervise all the f&b staff for the complete operation in Restaurant and bar.
- Supervised daily operations of food and beverage service, ensuring seamless execution of all events.
- Developed and implemented standard operating procedures to improve service efficiency and guest satisfaction.
- Managed inventory and ordering processes for food and beverage supplies, maintaining optimal stock levels.
- Resolved customer complaints promptly by actively listening and providing tailored solutions to enhance satisfaction.
- Supervised bar operations, managed staff scheduling, and maintained high service standards for patrons.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Customised drink orders based on customer preferences, demonstrating versatility and expertise.
Assistant restaurant and bar manager
Evolve back
01.2024 - 06.2024
- Company Overview: kabini Karnataka
- Oversee complete Food and beverage operation, complaint handling.
- Responsible for recruitment, orientation, training and lead the team to the organisation goals.
- Kabini Karnataka
- Implemented training programmes for new team members, fostering skills development and enhancing overall team performance.
- Monitored inventory levels and collaborated with suppliers to maintain stock of essential food and beverage items for restaurant needs.
- Conducted regular inspections of dining areas and kitchen facilities, upholding cleanliness standards and compliance with health regulations.
- Resolved customer complaints by actively engaging with guests, listening to their feedback, and providing appropriate solutions to enhance satisfaction.
- Developed promotional strategies to increase customer engagement, resulting in higher footfall and repeat business for the restaurant.
- Managed daily operations of the restaurant, overseeing food quality and customer service standards.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Maintained high levels of cleanliness, organisation, storage and sanitation of food and beverage products to ensure quality.
- Established positive relationships with guests and employees, creating positive, energetic environment.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
Assistant Restaurant and Bar Manager
Novotel
12.2022 - 01.2024
- Company Overview: Vishakhapatnam
- Oversee administrative tasks, including bookkeeping, training, equipment and food ordering, maintenance and other needs as they arise.
- Responsible for recruitment, orienting, training and managing Department front of house team members.
- Driving operations to improve and achieve restaurant business performance in line with the standard operating procedures while attaining high standards of client satisfaction.
- Responded to customer complaints and took proper action to solve issues in a positive manner to ensure food quality and service.
- Prepare annual and monthly budgets, cost analyses, employee performance reviews and additional quarterly reports.
- Interact daily with hotel and dining guests to promote the brand and accept feedback.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Participate in 01 Re -Launching pan asian restaurant and bar .(Red Bowl)
- Vishakhapatnam
- Led training and development programmes for new staff, fostering a positive team environment.
- Coordinated scheduling and shift management, optimising staff allocation for peak service hours.
- Oversaw inventory management processes, maintaining stock levels and minimising wastage effectively.
- Resolved customer complaints and feedback promptly, promoting a culture of exceptional service.
- Organised and executed catering for special events, tailoring services to meet diverse client requirements and exceed expectations.
- Organised staff meetings to communicate targets, gather feedback, and foster a collaborative team environment.
Food and Beverage Team Leader
Novotel
01.2020 - 11.2022
- Company Overview: Visakhapatnam
- Supervised a Restaurant staff of 06 for superior service and presentation for all corporate or personal events.
- Increasing the customer service level by creating policies, procedures and checklist that ensured higher standards and accountability.
- Revising and implementing policies and standard-opening procedure (SOP’s) coordinating with the entire operations of the restaurant during scheduled shifts.
- Recognized by partners for commitment to quality in preparation, presentation, training and service.
- Created innovative Cocktail Menus.
- Participated in 01 Re- Launching Outlet (Harbour Vue Bar).
- Visakhapatnam
Food and Beverage Associate
Novotel
03.2018 - 12.2020
- Company Overview: Visakhapatnam
- Provided excellent customer service.
- Regularly checked on guests to ensure satisfaction with each food course and beverage.
- Deliver exceptional service by greeting and serving customers in a timely, friendly manner.
- Answered telephone inquiries, referred callers to dietary possibilities.
- Worked in a fast-paced environment waiting tables and simultaneously tending bar.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Visakhapatnam
Education
Diploma - Aviation , Hospitality and tourism
Flying cats
IndiaDiploma - Mechanical Engineering
Karnataka state open university
IndiaHigh School Diploma -
JAC Board
India / Ranchi6 months ACCOR EMERGING LEADERSHIP PROGRAM (AELP)
Accor
India/ Visakhapatnam Skills
Customer Service
Business strategy
Time management
Problem-solving
Excellent communication skills
Independent leader Mentoring
Supervisory skills
Motivational abilities
Concept development
Implementation
Adaptability
High-stress environments
Composure
Professionalism
Bar operations
Staff supervision
Customer complaint resolution
Bar operations management
Staff training development
Customer satisfaction enhancement
Event execution coordination
Languages
English
Proficient (C2)
Hindi
Proficient (C2)
Telugu
Proficient (C2)
Affiliations
- Playing cricket
- Listening to music
Accomplishments
* First prize in cocktail competition at Myz Uno Vizag sponsored by Diageo in 2018.
* Certified departmental trainer of Food & Beverage at Novotel Vishakhapatnam.
* Participated in re-launching of 3 outlets: one is cafe and lounge bar (Harbour Vue Bar) and second is pan Asian restaurant and bar (Red Bowl) and third one is ( The Blue lounge ) Pool Bar.
Timeline
Assistant bar manager
Arabian park Dubai
06.2024 - 11.2025
Assistant restaurant and bar manager
Evolve back
01.2024 - 06.2024
Assistant Restaurant and Bar Manager
Novotel
12.2022 - 01.2024
Food and Beverage Team Leader
Novotel
01.2020 - 11.2022
Food and Beverage Associate
Novotel
03.2018 - 12.2020
Diploma - Aviation , Hospitality and tourism
Flying cats
Diploma - Mechanical Engineering
Karnataka state open university
High School Diploma -
JAC Board
6 months ACCOR EMERGING LEADERSHIP PROGRAM (AELP)
Accor