Marjaan Dekhani
Dubai,United Arab Emirates
Summary
Dynamic and adaptable professional with a strong foundation in interpersonal skills, time management, and conflict resolution. Demonstrates exceptional team cooperation and creative thinking, ensuring effective decision-making and organisational skills. Committed to delivering outstanding customer service while multitasking efficiently in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Client Records Administrator
Emirates CAE Flight Training
Dubai, United Arab Emirates
2024.10 - Current
- Assisting with records and documentation related to pilot training records and manuals.
- Coordination with Account Executives locally and globally regarding pilot prerequisites and training requests.
- Quality Audit of client records post training completion.
- Invigilation of Aircraft Type Rating Course exams.
- Coordination and follow up with training managers for client training requirements and training related issues.
- Coordinating with regulatory personnel for specific training and compliance requirements.
- Ensuring the release of records within the respective time frame.
Seller Support Associate
Amazon
Mumbai
2022.04 - 2022.08
- Providing prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
- Research and proactive problem solving.
- Managing accounts of sellers and resolve seller issues.
- Achieve weekly targets
- Demonstrating excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
Administrator and Immigration Consultant
Northward Immigration - Migrants Group
Dubai
2020.07 - 2021.03
- Case Officer for acquiring the Pharmacist licence in Canada.
- Introducing Skilled clients to different Professional licence Processes.
- Performed thorough research on various immigration programmes.
- Responded to emails and phone calls from clients to ensure timely communication.
- Conducted online lead generation using platforms like LinkedIn and Facebook to expand client base.
Travel Consultant
Holidayme
Dubai
2019.03 - 2019.09
- Coordinated travel and hotel bookings to ensure seamless client experiences.
Education
Bachelor of Arts - English Literature and Psychology
University of Mumbai
Mumbai, IndiaHigh School Diploma - Commerce
Emirates English Speaking School
Dubai, UAESkills
- Organisational Skills
- Time Management
- Customer Service
- Multitasking
- Decision Making
- Adaptability
- Conflict Resolution
- Team Cooperation
- Interpersonal Skills
- Creative Thinking
LANGUAGES
English
Persian
Hindi
Certification
- ICDL Certification
- Driving license category
- UAE Driving License
Timeline
Client Records Administrator
Emirates CAE Flight Training
2024.10 - Current
Seller Support Associate
Amazon
2022.04 - 2022.08
Administrator and Immigration Consultant
Northward Immigration - Migrants Group
2020.07 - 2021.03
Travel Consultant
Holidayme
2019.03 - 2019.09
Bachelor of Arts - English Literature and Psychology
University of Mumbai
High School Diploma - Commerce
Emirates English Speaking School