Mark Joven Mercado
Dubai
Summary
A dedicated professional with expertise in supply chain management, KPI tracking, and logistical planning. Demonstrates strong leadership skills in diverse environments, ensuring health and safety compliance and time efficiency. Known for ethical conduct, constructive criticism, and comprehensive product knowledge. Adept at equipment maintenance and committed to continuous improvement in operational processes.
Overview
23
23
years of professional experience
Work history
Stock Feeding Manager - Regional Equipment Department
HAPAG LLYOD (AG)
Dubai
09.2022 - 09.2025
- Supports in all aspects of the inventory management, internal supply/ evacuation needs of the Sub Regions through the weekly HL process.
- Provides / consolidates statistical data to support the business/ decision making.
- Provide ad-hoc reporting and analysis to the management team, as required.
- Monitors an analyzes inventory level development.
- Plans and organizes empty transports based on forecasted need.
- Consolidates and reviews situation of overdue equipment with the Subregions.
- Consolidates and reviews fleet reduction program with the Subregions.
Port Terminal Operation (PTO) + Equipment Dispatch (ED)
HAPAG LLYOD (AG)
Kuwait
05.2019 - 08.2022
- Port and Terminals Operations (PTO) are the point of contact for all vessel and terminal activities and main objective of this position to handle the day-to-day operational functions comprising Vessel operation, cargo handling at terminal including break-bulk operations.
- This role is responsible for overseeing the operations of vessels in the region. PTO is also the liaison between Hapag-Lloyd and the terminals in the region. PTO is responsible for all work orders relating to Port and terminal costs. PTO delivers the latest vessel information to the organization.
- Maintaining vessel schedules daily and inform delays of MLV to all Sales / CS desks and schedule actualization.
- Apply for berth booking with the terminals and provide rotation details to all concerned.
- Obtain vessel arrival files from HL Planners / partners and circulate to appropriate desks / planners.
- Co-ordinate and arrange necessary documentation for Hapag-Lloyd vessels calling at ports in our area.
- POE for any operational dealings with the terminals.
- Local liaison between Hapag-Lloyd and SLOT/ partners, general communication, conflict resolution, documentation & TBU's.
- Create PTO work order within 48 hours of vessel departure and verify all port related expenses via work orders.
- DG local experts for costing and port restrictions / Regulations.
- Reconciliation of load & discharge via FIS and terminal systems.
- Specialists in Port procedures and adhoc problem solving for all port & terminal related matters.
EQUIPMENT STEERING / DISPATCH
HAPAG LLYOD (AG)
Dubai
06.2017 - 04.2019
- Managing empty container stock in Arabian Gulf Area such as: Abu Dhabi / Umm Qasr-Iraq / Bahrain / Kuwait / Oman / Doha
CMD Executive (Equipment Control)
UNITED ARAB SHIPPING COMPANY (UASC)
Dubai
07.2015 - 05.2017
Vessel Operations Assistant
UNITED ARAB SHIPPING COMPANY (UASC)
04.2013 - 06.2015
Customer Service / In-house Sales
UNITED ARAB SHIPPING COMPANY (UASC)
04.2010 - 03.2013
SENIOR - EXPORT DOCUMENTATION EXECUTIVE
YANG MING LINES (YML)
Dubai
06.2005 - 03.2010
- Company Overview: YANG MING MARINE TRANSPORT CORPORATION
- YANG MING MARINE TRANSPORT CORPORATION
EXPORT DOCUMENTATION EXECUTIVE
REGIONAL CONTAINER LINES (RCL)
Makati City
10.2004 - 05.2005
CUSTOMER SERVICE / EXPORT DOCUMENTATION EXECUTIVE
MAERSK SEALAND / P&O NEDLLOYD LINES (PONL)
Makati City
04.2002 - 09.2004
Education
Bachelor of Science - Philosophy
Oblates of Saint Joseph College of Philosophy
Philippines03.2002
Maritime Law
Dubai Shipping Agency Association (DSAA)
Dubai09.2009
Marine Cargo & Insurance
Dubai Shipping Agency Association (DSAA)
Dubai08.2009
Bills of Lading & Related Frauds
Dubai Shipping Agency Association (DSAA)
Dubai08.2009
UCP 600 – Uniform Customs & Practice For Documenta
Dubai Shipping Agency Association (DSAA)
Dubai08.2009
Skills
- Ethical conduct
- Leadership in diverse environments
- Constructive criticism
- Supply chain management
- KPI tracking
- Time efficiency
- Health and Safety Compliance
- Leadership skills
- Product knowledge
- Equipment Maintenance
- Logistical planning
Custom
- Has 21 years of experienced working in various Shipping Company (Main Liners) such as: P&O Nedlloyd / Maersk SeaLand / RCL Feeders / Yang Ming Line (Dubai Branch) / United Arab Shipping Company (UASC)-Dubai / Hapag Llyod (HLL)-Dubai / Hapag Llyod (HLL)Kuwait
- Worked in United Arab Emirates for 19 years (2005-Present)
- Worked in Kuwait for 3 years (2019-2022)
- Worked in India for 2 months in 2019 (as Trainor for Hapag-Lloyd AG back office)
- Trained in Hamburg, Germany for Empty Stock Feeding (Empty Reposition)
- With a well-versed understanding of Shipping Process & assigned in different departments from both Commercial & Operations Department such as: Port & Terminal Operations (PTO), Equipment Management (Empty Reposition), Vessel Operation (Planning & Scheduling), Export Customers Service & In-house Sales, Export Documentation
Timeline
Stock Feeding Manager - Regional Equipment Department
HAPAG LLYOD (AG)
09.2022 - 09.2025
Port Terminal Operation (PTO) + Equipment Dispatch (ED)
HAPAG LLYOD (AG)
05.2019 - 08.2022
EQUIPMENT STEERING / DISPATCH
HAPAG LLYOD (AG)
06.2017 - 04.2019
CMD Executive (Equipment Control)
UNITED ARAB SHIPPING COMPANY (UASC)
07.2015 - 05.2017
Vessel Operations Assistant
UNITED ARAB SHIPPING COMPANY (UASC)
04.2013 - 06.2015
Customer Service / In-house Sales
UNITED ARAB SHIPPING COMPANY (UASC)
04.2010 - 03.2013
SENIOR - EXPORT DOCUMENTATION EXECUTIVE
YANG MING LINES (YML)
06.2005 - 03.2010
EXPORT DOCUMENTATION EXECUTIVE
REGIONAL CONTAINER LINES (RCL)
10.2004 - 05.2005
CUSTOMER SERVICE / EXPORT DOCUMENTATION EXECUTIVE
MAERSK SEALAND / P&O NEDLLOYD LINES (PONL)
04.2002 - 09.2004
Bachelor of Science - Philosophy
Oblates of Saint Joseph College of Philosophy
Maritime Law
Dubai Shipping Agency Association (DSAA)
Marine Cargo & Insurance
Dubai Shipping Agency Association (DSAA)
Bills of Lading & Related Frauds
Dubai Shipping Agency Association (DSAA)
UCP 600 – Uniform Customs & Practice For Documenta
Dubai Shipping Agency Association (DSAA)
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