Mark Noon

I was re-employed by Panasonic to work within the Connectivity Support Group. Worldwide connectivity issues are escalated to our department where we work to resolve technical issues working closely with internal departments, specializing in technical support for communication and KU antenna issues. Key points of this role:

- Detailed technical analysis of aircraft issues supporting Panasonic Technical Services, Maintenance and Customer Support Groups

- Compiling of detailed customer investigation reports

- Technical writing of Service Bulletins, AMM’s, TILs/SILs, Tech Advisories and training books

- Onsite technical support/software loading and troubleshooting

- Supporting repair shop technical investigations

- Aircraft IFE surveys

- Entry into service and retrofit technical support

I was also working as a Project Manager for Ad-Hoc support services supporting Airlines worldwide. In this role I would take customer requests for Ad-Hoc support and working with sales and marketing departments raise proposals for works to be completed, organizing manpower along with post support reporting and invoicing.

GCS connectivity focal managing retrofit/installation activities on Emirates Airline as well as providing GCS/IFE line maintenance technical support for all Emirates aircraft. I was one of the GCS antenna and system experts providing in-depth technical support to the Middle East region, reviewing BiTE data and performing in-depth log review and analysis and co-worker training and support. My key points:

- Instrumental in Panasonic's success of the B777 and A380 GCS retrofits – over 150 aircraft with 100% success rate for delivering aircraft back to service with nil defects

- Instrumental in Panasonic's success in the GEN3 BC03 upgrades managing all teams involved

resulting in over 170 BC03 upgrades

- In-depth experience of retrofit/de-modification processes and procedures along with wiring and structural requirements to aid in quick discrepancy analysis and rectification

- In-depth knowledge of tech pubs processes and procedures (S1000D / Data modules) resulting in quick reviews/amendments to all manuals (AMM/AIPC/TSM/FIM/TIL/SB’s)

- In-depth knowledge and experience of all IFE and GCS systems resulting in quick analysis and recommended actions resulting in improved SLA KPI’s

- Working knowledge of AGILE, JIRA, ServiceNow and HP ticketing systems

- Qualified Panasonic technical instructor training line maintenance and cabin crews

- Self-manage time and workload for 100% customer satisfaction – flexible and often working unsocial hours for continued Panasonic success

- Positive and professional relationship with Emirates Engineering and Management helping to build a successful and professional working environment

- Part 66 CAT-A licensed aircraft engineer meaning I am familiar with airline and airframe procedures and requirements as well as CAA/FAA/GCAA requirements

- Technical fly-along support and maintenance training to the airline

My key points:

- Able to manage teams of 8+ engineers

- Involved in GCS connectivity installations at the LHT facilities in Germany

- Responsible for IFE media management for the European region

- Backup tech support engineer supporting Lufthansa GCS connectivity

- Experience in writing aircraft configuration databases using Panasonics WBMT tool

- Gained familiarity of B777-300, A380 and A340/330 aircraft

- Gained in-depth knowledge of line maintenance and hanger maintenance support

- Involved in major installations, retrofits and aircraft hangar checks

involved close customer liaison with all major UK based airlines, as well as IFE system preventative maintenance/modifications, installations and retrofits. Analyzing data logs taken from the aircraft I was able to pin-point susceptible failures in LRU’s and provide customers with corrective actions to keep system reliability at its maximum. This role also involved customer training, fly-

along support and support for retrofit programs both throughout the UK and abroad.

Traveled to customer locations, whether local or International, to be involved in troubleshooting or to aid in the installation of new Entertainment Systems.

With the introduction of the first ever In-flight Interactive Entertainment system I soon became heavily involved with the installation and maintenance of this system.

involved in the training of Line Maintenance Engineers and Cabin Crew both locally and International (for example Hong Kong, Japan, Los Angeles, New York etc.).

I was also involved in Flight Observation and VIP Flight support.

Prototyping and designing of audio-visual equipment, particularly

‘one-off’ units to customer’s specifications.

Testing, maintenance and calibration of a wide range of television broadcast equipment.