MARK AKENDO ARINGO
Dubai
Summary
Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
7
7
years of professional experience
Work History
VIP host
Clap Restaurant & Bar - DIFC
Clap Restaurant & Bar - DIFC, UAE
12.2023 - Current
- Oversaw staff schedules according to strengths to build productive teams for each shift.
- Advised customers on wine and beverage pairings with selected food items.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Trained team in reservation and point-of-sale systems, leveraging mastery of OpenTable and Lightspeed POS.
- Monitored inventory levels and reported low-stock items to support availability
- Maintain confidentiality and discretion, especially with celebrities / high profile clients
- Act as a face of the restaurant for high - value clientele
- Demonstrated respect, friendliness and willingness to help wherever needed.
Senior Head waiter
LPM Restaurant and Bar Dubai - Riyadh Pre-Opening
Dubai, Saudi Arabia
09.2020 - 06.2023
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Prepared & conducted monthly trainings for staff (Food & Beverage knowledge, Customer Service Skills etc.)
- Mentored junior staff to understand their needs and overviewing the general potential for future growth & development.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills
- Participated in staff meetings to discuss daily specials, revisions on menu and event specifications.
- Skilfully handled customer complaints, communicating necessary dish amendments to kitchen staff to meet customer preferences
- Trained team in reservation and point-of-sale systems, leveraging mastery of OpenTable and Lightspeed POS.
- Organised seating for groups and guests with special needs.
- Cultivated and nurtured positive relationships with all staff members, significantly reducing turnover.
Waiter
GAIA
Dubai, United Arab Emirates
08.2019 - 05.2020
- Welcoming aura to the guests to feel at home
- Supervise the mise-en-place of the assigned station to ensure a smooth service during operation
- Creating orders, informing guests of daily specials, recommending, upselling, ask for potential food allergies and intolerances
- Maximize sales revenue - Increasing possible sales volumes and avoid losses through cross-selling, upselling
- Service to the guest -food and beverages-prepare or serve specialty dishes at tables as required
- Communicate with guests to resolve complaints to ensure satisfaction, observing dining process.
Front Desk Agent
Flamingo Beach Resort & Spa
Mombasa, Kenya
01.2018 - 11.2018
- Registered guests' details, check bookings, method of payments and assigning rooms
- Took charge of the concierge by providing required information when needed
- Report directly to the front office manager
- Helping with the luggage upon arrival and making sure that they are delivered in the guests' room on time by the bellboys
- Help guests in flight bookings or amendments if required and also arranging for excursions, restaurant bookings and transportation.
- Answered calls and routed them to the proper guest or department when the switchboard operator was unavailable.
- Executed a positive demeanour to each and every visitor who approached the front desk.
Education
Diploma of Higher Education - Hospitality Administration and Management
Nairobi Aviation College
Nairobi, Kenya01.2017
Certificate of Higher Education -
Eastleigh High School
Nairobi, Kenya2016
Skills
- Microsoft office application and Front Office Operations
- Extensive hospitality background
- Upbeat, outgoing and positive
- Guest rapport
- Efficient under pressure
- High-volume dining
- Upselling techniques
- Quick problem solver
Personal Information
- Driving License: Kenyan Driving License Issued
- Nationality: Kenyan
- Date of Birth: 09/11/1998
Timeline
VIP host
Clap Restaurant & Bar - DIFC
12.2023 - Current
Senior Head waiter
LPM Restaurant and Bar Dubai - Riyadh Pre-Opening
09.2020 - 06.2023
Waiter
GAIA
08.2019 - 05.2020
Front Desk Agent
Flamingo Beach Resort & Spa
01.2018 - 11.2018
Certificate of Higher Education -
Eastleigh High School
Diploma of Higher Education - Hospitality Administration and Management
Nairobi Aviation College