Mark Anthony Ruiz Rodelas
Dubai,U.A.E
Summary
Talented Head Waiter successful at working in high-volume environments to meet challenging sales, service and quality objectives. Highly effective at learning new items quickly and dealing efficiently with demanding customer requests. Creative problem-solver skilled in time management and preparatory work.
Overview
18
18
years of professional experience
Work History
Captain Waiter
D1 Restaurant and Lounge
Dubai, United Arab Emirates
11.2022 - Current
- Delivered quality service by providing warm and welcoming environment.
- Upsold sides and beverages to increase restaurant revenue.
- Tracked tables throughout meals to identify further sales opportunities.
- Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
- Coordinated inventory and restocked condiments and consumables.
- Promoted health and safety by reporting workplace risks for resolution.
HEAD WAITER
Awani Middle Eastern Restaurant JBR
Dubai
04.2005 - 09.2020
- Trains new wait staff on basic techniques and the specific expectations and procedures of their employer
- Take the orders from their tables, communicating with the kitchen and bar staff to place food and drink orders
- They also check that the wait staff place orders correctly and deliver them to the correct tables
- Making sure the dining area is clean, opening or closing the registers, cleaning windows, and preparing the specials board
- Work with the host/hostess to guide patrons to open tables, informing them of the day's food and drink specials
- They must maintain an upbeat and friendly attitude throughout this process
- To provide great customer service while performing their regular waiter duties, as well as managing their fellow waiters.
CAPTAIN WAITER
Nay Lebanese Restaurant and Lounge Financial Center
Dubai
12.2018 - 07.2020
- Maintained a neat and clean restaurant area at all times
- Ensured compliance to all fire regulations and hygiene level required in the restaurant
- Provided training to junior staff members in coordination with manager
- Provided all customers efficient service at all times and cooperated with staff members for same
- Communicated with guests on regular basis and ensured that they are satisfied
- Coordinated with restaurant manager and performed all service as per requirement
- Familiarity of various health and safety regulations
- Ability to maintain optimal standard of service at all times.
WAITER
Nay Lebanese Restaurant and Lounge Financial Center
Dubai
11.2015 - 11.2018
- Greeted new customers and escorted them to their tables
- Presented menus and answered questions about cuisine, making recommendation upon request
- Served specialty dishes to customers at tables as required
- Prepared bill/receipts and collected payment from customers
- Cleaned tables and other areas as needed, after client departed.
WAITER
Chicken Bacolod
Ayala, Makati
11.2013 - 01.2015
- Take food and drink orders from restaurant guests and serve the filled orders to them quickly and efficiently
- Escorting guests to their tables, receiving payment and cleaning/removing fixtures after customer finish dining.
Education
B.S - HRM
STI College
Philippines2009
Francisco P. Felix Memorial National High School
Philippines2008
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Sto. Tomas de Villanueva Parochial School
2004
Skills
- Accurate money handling
- Food safety procedures
- Up-selling capability
- Quick problem solver
Timeline
Captain Waiter
D1 Restaurant and Lounge
11.2022 - Current
CAPTAIN WAITER
Nay Lebanese Restaurant and Lounge Financial Center
12.2018 - 07.2020
WAITER
Nay Lebanese Restaurant and Lounge Financial Center
11.2015 - 11.2018
WAITER
Chicken Bacolod
11.2013 - 01.2015
HEAD WAITER
Awani Middle Eastern Restaurant JBR
04.2005 - 09.2020
B.S - HRM
STI College
Francisco P. Felix Memorial National High School
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Sto. Tomas de Villanueva Parochial School
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