Practicing on Trading
MARK ANTHONY E. BALLESTEROS
RESTAURANT MANAGER In CHARGE
Dubai,U.A.E.
Summary
Dedicated and Experienced Restaurant Manager with history of meeting company goals utilizing consistent and organized practices, with extensive exposure to overseeing the operations of a busy restaurants business by applying exceptional strengths. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Restaurant Manager (in Charge)
Chili’s Restaurant
Dubai
05.2020 - Current
- Consistently improved percentage on Intent to Return (90%) thru consistently table visits to asks guests feedbacks (both positive and constructive)
- Helping our HR to hire and retain team members.
- Overseeing food quality by way of quality line checks on daily basis to ensure consistency and safety of food all the time.
- Developing menu and advice the culinary or marketing department for a possible opportunities by asking guests feedbacks.
- Estimate consumption, forecasting requirements and to maintain inventory.
- Monitoring restaurant food cost by 26% and minimize waste based on food cycle.
- To monitor operations and initiate corrective actions for all the opportunities that been observed and discuss it on daily meetings.
- Monthly meetings to discuss last month goals and opportunities.
- Ensuring all Team Members are having fun to work and give them a reason to be excited to come to work.
- Do involve to serve guest by way of emotional connection for every guest and ensure they return for their experience.
- Always TAKE THE LEAD.
Restaurant Manager
Chili’s Restaurant
Dubai
04.2013 - 05.2020
- Provides support, coaching, motivating and leading the team in day-to-day operations.
- Conducts shift meetings and food and beverage line check to maintain food safety and sanitation standards.
- Follow travel path schedule, checking all tools and equipments are in good condition and the team as well.
- Prepares and manage the schedule of FOH and HOH according to business needs.
- Provides directions, coaching and leadership for all including training, safety and sanitation and implements company policies and procedures.
- Has a strong understanding of all FOH and BOH systems and Operations; must demonstrate the ability to run effective shifts in all aspects of the restaurant.
- Effectively maintaining labour goals and Guest Satisfaction by anticipating guest business demands while taking team members request and vacations into consideration.
- Responsible for meeting the restaurant’s financial goals, including sales building (by providing exceptional great service 100% all the time); labour (through use of assessments and scheduling with crews control); developing and retaining the very best team members.
Food Server/ FOH Trainer
Chili’s Restaurant
Dubai
12.2010 - 03.2013
- Provides support to the management on leading the FOH team in achieving daily sales target
- Conducts daily briefing for shift of what needs to be done on the particular day
- Follow-up the training schedule of each FOH trainee and making sure they are on the right track
- Conducts and prepares monthly training agenda
- Follow and lead the FOH team in executing the service standards.
Warehouse Crew/Supervisor
Monde Nissin
Laguna
04.2003 - 10.2004
- Oversee and coordinate daily activities such as receiving and storing goods
- Ensuring the efficiency of delivering goods
- Supervising the staff
- Securing the warehouse
- Responsible for the inventory of the products
- Sees to it that the products are in their proper area
- Keeps the area always clean
- Makes report regarding the incoming and outgoing items.
Education
Diploma - Diploma in Computer Electronics And Technology
STI Colleges
07.2000 - 04.2002
Graduate -
Liceo De Pila
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Pila Elementary School
Skills
Management Skills
Leadership Skills
Computer Literate (Word, Excel, and PowerPoint)
Developing both Team Members and Managers
Restaurant Industry Experience
Restaurant Inventory
Managerial finance
Interests
Accomplishments
- Resolved product issue through consumer testing.
- Achieved 90% by completing guest great feedback with accuracy and efficiency.
- Documented and resolved Guest Complain which led to keep them coming back.
Certification
Person in Charge Certificate- Level 2
Timeline
Person in Charge Certificate- Level 2
01-2024
Restaurant Manager (in Charge)
Chili’s Restaurant
05.2020 - Current
Restaurant Manager
Chili’s Restaurant
04.2013 - 05.2020
Food Server/ FOH Trainer
Chili’s Restaurant
12.2010 - 03.2013
Warehouse Crew/Supervisor
Monde Nissin
04.2003 - 10.2004
Diploma - Diploma in Computer Electronics And Technology
STI Colleges
07.2000 - 04.2002
Graduate -
Liceo De Pila
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Pila Elementary School