Mark Clayton Matias

• Managed time efficiently to meet all delivery deadlines.
• Maintained vehicle cleanliness for a professional appearance.
• Demonstrated excellent knowledge of local routes and shortcuts via diligent planning.
• Enhanced customer satisfaction with prompt and courteous delivery service.
• Resolved logistical issues swiftly to ensure on-time deliveries.
• Showcased strong ability to handle high pressure situations calmly during peak hours.
• Handled customer complaints professionally, resulted in improved client relations.
• Maintained professional appearance and excellent hygiene levels to uphold company reputation.
• Maintained high customer service standards throughout the team.
• Coordinated client appointments for enhanced customer service.
• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Consistently arrived at work on time and ready to start immediately.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Completed duties to deliver on targets with accuracy and efficiency.
• Oversaw daily operations to achieve high productivity levels.

• Sorted and distributed business correspondence to correct department or staff member.
• Responded to telephone enquiries from clients, vendors and members of public.
• Handled money for customers and visitors.
• Maintained tidy reception area to provide visitors with positive first impression of company.
• Reduced waiting times through effective time and resource management.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Screened and verified visitor IDs, maintaining security of personnel and office environment.
• Provided clerical support to company employees, including copying, faxing and file management.
• Answered telephone calls, compiling detailed notes and promptly forwarding as required.
• Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
• Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
• Served drinks to clients, visitors, management and staff.

• Excellent customer service skills facilitated in the recommendation, selection, and acquisition of merchandise, based on customer requests.

• Effectively resolve time-critical incidents by pushing communication with sales, billing, hardware and software development forcing needed resolution for client.

• Deliver product orientation and coaching sessions to ensure smooth on-boarding for new clients.

• Create and develop sales strategies to enhance business growth.

• Analyze, evaluate and assess sales territories for own products or services.

• Support, lead and mentor sales personnel in achieving sales outcomes.

• Analyze marketing trends for own products and services.

• Provide support in troubleshooting and resolving customer issues and concerns.