Mark Ernest Laguna
Dubai
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 3 and 7 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
10
10
years of professional experience
Work History
Support Marketing Admin Staff
Honda Philippines Inc, Liberty Service Provider Inc
01.2016 - 01.2023
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Edited documents to improve accuracy of language, flow, and readability.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Screened visitors and issued badges to maintain safety and security.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
Administrative Aide 1
National Youth Commission
01.2013 - 01.2016
- In office, File and retrieve government and non-government documents, records, and reports
- Conduct research, compile data and prepare it for government use
- Attend Government meetings as a facilitator and secretariat.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
BSBA - Legal Mgt
University of Mindanao
Davao, Philippines2020
Holy Cross of Bunawan
Davao, Philippines2013
F. Bustamante Central Elementary School
Davao, Philippines2004
Skills
- Computers and Technology
- Document and File Management
- Permit Processing
- Office Equipment Operation
- Logistics Support Services
- Customer Experience
- Office Procedures
- PowerPoint Presentations
- Microsoft Office
- Data Processing
- Linens and Toiletries
- Travel Reservations
Cooking
Exploring the different styles of cooking.
Timeline
Support Marketing Admin Staff
Honda Philippines Inc, Liberty Service Provider Inc
01.2016 - 01.2023
Administrative Aide 1
National Youth Commission
01.2013 - 01.2016
BSBA - Legal Mgt
University of Mindanao
Holy Cross of Bunawan
F. Bustamante Central Elementary School
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