Mark Mohan Karobio
Dubai
Summary
Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge of Computer and Information Systems. Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
Work History
Senior IT Specialist
Total Energies Kenya PLC
Nairobi
2020.07 - 2021.11
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Supported department leadership in implementing new policies, procedures and controls.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Conducted independent technical reviews of current processes and records to proactively identify and correct process and system issues.
IT Technical Support Specialist
Western Pump Services Limited
Nairobi
2018.03 - 2020.05
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Researched product and issue resolution tactics to address customer concerns.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Configured hardware and granted system permissions to new employees.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Promoted efficiency among departments with prompt resolution of system issues.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
Bachelor of Science - Mathematics And Computer Science
Jomo Kenyatta University of Agriculture&Technology
Nairobi,Kenya 2013.09 - 2017.11
High School Diploma -
Pioneer Group of Schools
Nairobi,Kenya 2009.01 - 2012.12
Skills
Technical Analysis
Certification
ASNT NDT Level 2 License
Timeline
Senior IT Specialist
Total Energies Kenya PLC
2020.07 - 2021.11
IT Technical Support Specialist
Western Pump Services Limited
2018.03 - 2020.05
ASNT NDT Level 2 License
2017-03
ICDL License
2014-10
Bachelor of Science - Mathematics And Computer Science
Jomo Kenyatta University of Agriculture&Technology
2013.09 - 2017.11
Java Programming language
2013-07
High School Diploma -
Pioneer Group of Schools
2009.01 - 2012.12
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