Mark Mohan Karobio
Dubai
Summary
Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge of Computer and Information Systems. Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
Work History
Senior IT Specialist
Total Energies Kenya PLC
Nairobi
07.2020 - 11.2021
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Supported department leadership in implementing new policies, procedures and controls.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Conducted independent technical reviews of current processes and records to proactively identify and correct process and system issues.
IT Technical Support Specialist
Western Pump Services Limited
Nairobi
03.2018 - 05.2020
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Researched product and issue resolution tactics to address customer concerns.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Configured hardware and granted system permissions to new employees.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Promoted efficiency among departments with prompt resolution of system issues.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
Bachelor of Science - Mathematics And Computer Science
Jomo Kenyatta University of Agriculture&Technology
Nairobi,Kenya 09.2013 - 11.2017
High School Diploma -
Pioneer Group of Schools
Nairobi,Kenya 01.2009 - 12.2012
Skills
Technical Analysis
Database management software
Desktop Technical Support
Help Desk Operations
Information security
Technical issue analysis
Application installations
Software diagnosis
Documentation and reporting
Risk mitigation planning
Certification
ASNT NDT Level 2 License
Timeline
Senior IT Specialist
Total Energies Kenya PLC
07.2020 - 11.2021
IT Technical Support Specialist
Western Pump Services Limited
03.2018 - 05.2020
ASNT NDT Level 2 License
03-2017
ICDL License
10-2014
Bachelor of Science - Mathematics And Computer Science
Jomo Kenyatta University of Agriculture&Technology
09.2013 - 11.2017
Java Programming language
07-2013
High School Diploma -
Pioneer Group of Schools
01.2009 - 12.2012