Mark Reggie II Anico
Dubai
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Assistant Restuarant Manager | Levantera
Marriott Resort Palm Jumeirah
2022.10 - Current
- Managing Breakfast, Lunch, dinner and Bar operation.
- Marriott International recipient of Spirit to Serve award.
- Department Increased revenue by 4% for Februray 2024.
- Department revenue up by 3.3% YTD 2023.
- Driving team for guest satisfaction, Onederful stories,Tripadvisor, Medallia to win Department of the year 2023.
- BSA 2023 scored 93%
- Assisting the Restaurant Manager for hiring process, Special Events, Post mortem, P&L critique, sales mix, inventory management. MOD report, Micros reporting.
- Responsible for Monthly Payroll, Wine Incentives, General Accruals.
- Scheduling, Training staff, coaching and responsible for Personal Development Review.
- Responsible for 43 Service Experts.
- Pre-Opening Team for All Day-Dining and Lobby lounge
- Supported management team to establish SOP's and JOB AID for the F&B division.
- Involved in BOQ's ordering and OS&E deliveries for F&B division.
- Facilitated the training programmes for the on-boarding teams.
- Supported other F&B outlets prior to the pre-opening stage by establishing and standardizing.
Team Lead
Top Golf Dubai
2021.11 - 2022.09
- Increased by 21% revenue YTD 2022.
- YTD ITG standing 64.3/68 target.
- Finished the year in survey ITG of 64.2/65 target.
- Created a personalized 'TOPSCORER' Card to enhance guest's experience.
- Enhanced service delivery and workflows, improving communication along with each departments.
- Collaboration with management to implement new improvement initiatives.
- Recognized employee strengths, improvements, and outstanding contributions
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
- Managed team recordkeeping and tracked daily production and inventory use.
- Improved operational efficiency by working with senior management to implement and enhance policies and procedures.
- Supervising a 85 hosts on F&B department
Senior Bay host
Top Golf Dubai
2020.12 - 2021.11
- Pre-Opening Team
- ACE trainer (Associate Culture of Excellence)
- Received Associate of the Month, Excellence Award' and Fun Award category year 2021.
- Event Ambassador
- Delivered High-Quality service.
Captain Waiter | Caravan
The Ritz-Carlton Hotel, Dubai
2016.09 - 2019.03
- Shortlist Award 2017/2018 Best Brunch In Dubai.
- Responsible to drive TripAdvisor and Medallia Guests feedback.
- Responsible for Brunch operation.
- Verify the cash drawer against the day's receipt.
- Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
- Contributed to successful private events by collaborating with event planners on menu selections, seating arrangements, and timeline coordination.
- Trained staff members on use of POS system.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Server | Al-Orjouan, Azzurro
The Ritz-Carlton Hotel, Riyadh
2013.12 - 2016.08
- Successfully Hosted the visit of the President of the United States Of America, President Barack Obama
- Received Positive feedback in Gallup and Trip Advisor
- Delivers quality and engaging service to the guests.
- Highest revenue and covers for year 2014
- Service Brand ambassador for Boston Consulting group and Delta Partners
- Service Brand Ambassador for 2015 GCC Summit
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Hotel And Restaurant Services
TESDA Technical Course
Mandaluyong City, Philippines10.2006
Skills
- English-Work Proficiency and Teamwork
- Quality
- Leadership
- Communication motivational Support
- Career-Oriented Leadership
- Adaptability
- Payroll/Scheduling/Cashiering
- Leadership Training/Responsible Planning/Integrity Decision Making
Languages
English
Bilingual or Proficient (C2)
Timeline
Assistant Restuarant Manager | Levantera
Marriott Resort Palm Jumeirah
2022.10 - Current
Team Lead
Top Golf Dubai
2021.11 - 2022.09
Senior Bay host
Top Golf Dubai
2020.12 - 2021.11
Captain Waiter | Caravan
The Ritz-Carlton Hotel, Dubai
2016.09 - 2019.03
Server | Al-Orjouan, Azzurro
The Ritz-Carlton Hotel, Riyadh
2013.12 - 2016.08
Hotel And Restaurant Services
TESDA Technical Course
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