Mark Roland Padagas
Case Manager
Dubai
Summary
Customer-oriented Senior Sales Consultant dedicated to finding promising leads through various methods. A real go-getter with a positive attitude and a commitment to exceeding sales goals.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Senior Sales Consultant
10PRO Consulting
Dubai
05.2022 - 04.2023
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
Business Consultant
Europe Emirates Group
Dubai
10.2019 - 04.2022
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Devised processes to boost long-term business success and increase profit levels.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
Client Relationship Manager
Savory and Partners
Dubai
01.2017 - 09.2019
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Built relationships with customers and community to establish long-term business growth.
Process Trainer
Infosys BPO Ltd
Bonifacio Global City
07.2011 - 12.2016
- Communicated with sales team to maintain firm grasp of training requirements.
- Provided subject matter expertise on all company offerings.
- Created unique materials to support training programs.
- Developed new and improved training programs to fit underserved areas.
Tier 3 Customer Sales Representative
Teletech Inc
Mandaluyong City
10.2008 - 06.2011
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to develop and implement creative solutions to complex problems.
Education
Bachelor of Arts - Public Administration
Polytechnic University of The Philippines
Philippines 06.2004 - 05.2008
Skills
Account management
Business Development
Sales consultation
Product and service knowledge
Timeline
Senior Sales Consultant
10PRO Consulting
05.2022 - 04.2023
Business Consultant
Europe Emirates Group
10.2019 - 04.2022
Client Relationship Manager
Savory and Partners
01.2017 - 09.2019
Process Trainer
Infosys BPO Ltd
07.2011 - 12.2016
Tier 3 Customer Sales Representative
Teletech Inc
10.2008 - 06.2011
Bachelor of Arts - Public Administration
Polytechnic University of The Philippines
06.2004 - 05.2008