Customer and client relations
Mark Vincent Viscaya
Customer Support Specialist
Dubai
Summary
“Service-oriented Customer Support Representative with 3+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve a broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.”
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Senior Immigration Consultant
Visa Planet Immigration
Dubai
08.2022 - Current
- Collaborated with outside counsel to interpret and apply technical immigration policies and procedures.
- Collaborated with individuals and families to evaluate applications and determine eligibility for resettlement transitions.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues and explain immigration policy.
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
Customer Support Representative II
Manulife
Manila
09.2021 - 07.2022
- Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies
- Determine client needs and financial situations by listening and scheduling fact-finding appointments
- Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador
- Upsold products and services to increase company revenue 15% beyond targets.
Card Support Specialist
JP Morgan Chase & Co
Manila
04.2020 - 07.2021
- Worked with customers to answer questions, resolve disputes and research discrepancies
- Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information
- Processed recurring automated payments and credit card payments
- Recommended products and services to meet customers' credit card and banking needs.
Sales Representative
Bell Canada
Naga City
12.2018 - 03.2020
- Talked with existing customers and prospects to discuss business needs and recommend optimal solutions
- Developed and delivered engaging sales presentations to convey product benefits
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Trained and mentored new sales representatives.
Education
Bachelor of Science - Accountancy
Brentwood College of Asia International School
01.2015 - 01.2019
Skills
CRM
Sales expertise
Complaint resolution
Account management
Software
MS Word
MS Excel
MS Powerpoint
Timeline
Senior Immigration Consultant
Visa Planet Immigration
08.2022 - Current
Customer Support Representative II
Manulife
09.2021 - 07.2022
Card Support Specialist
JP Morgan Chase & Co
04.2020 - 07.2021
Sales Representative
Bell Canada
12.2018 - 03.2020
Bachelor of Science - Accountancy
Brentwood College of Asia International School
01.2015 - 01.2019
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