Marlo Gabriel

· Ensure all transactions and other routine processing is done as per laid down operating procedures and central bank guidelines and due diligence is carried out with respect to money laundering and other regulatory requirements.

· Manage the branch and optimizes cash management to ensure operational efficiency.

· Assist the Branch Operations Manager by being the joint custodian of till cash, cash held in ATM/EDM, cash vault and main vault with Head Teller in order to manage the branch operations efficiently.

· Provides advice, guidance and support to new or less experienced team members to speed up induction and generally raise team effectiveness.

· Identify and initiate improvements to work, customer service quality, work process and organizational matters in order to contribute to business efficiency goal.

· Conform to the standards/policies of RAKBANK Quality Management System. Ensure DSES/Ethos/ISO/Service Audit Reports are discussed and suggest ways of improvement toward Service Excellence and service experience for customers.

· Conform to the requirements of Business Continuity Management. Maintain awareness of the Branch's Business Continuity Plan and undertake appropriate training to ensure correct action is taken in the event of an incident or disruption.

· Officiate as Branch Operations Manager and Customer Service Manager during annual leave and weekly offs in accordance with BOM and CSM Job Description.

· Provide support to handle the branch operations in order to achieve operational efficiency of the branch.

· Being proactive in a wide range of customer's enquiries and issues, resolving these or escalating as appropriate to maintain service excellence.

· Ensure all transactions and other routine processing is done as per laid down operating procedures and central bank guidelines and due diligence is carried out with respect to money laundering and other regulatory requirements.

· Supervise and manage 5 tellers and guide them to ensure that we provide excellent services to our customers.

· Joint custodian with Branch Operations Manager for till cash, cash held in ATM/EDM, cash vault, main vault and clearing cheques.

· Efficiently and accurately handle cash and cheque transactions.

· Ensure all transactions and other routine processing is done as per laid down operating procedures and central bank guidelines and due diligence is carried out with respect to money laundering and other regulatory requirements.

· Being proactive in a wide range of customer's enquiries and issues, resolving these or escalating as appropriate to maintain service excellence.

· Efficiently and accurately handle cash and cheque transactions.

· Officiate as Head Teller and Branch Operations Representative as and when required in accordance with Head Teller and BOR Job Description.

· Replenishment and reconciliation of ATM/EDM.

Scrutinize and process cheques through ICCS ans per process and ensures all mandatory reports and reconciliations are performed.

· Efficiently handle customer's deposit and withdrawal request in their savings, checking and term deposit account in peso and dollar currency.

· Taking-up debit and credit memo as well as balance transfers.

· Accept bills payments and foreign exchange.

· Respond to customer's inquiries and concerns.

· Replenishment and reconciliation of ATM.

· Balancing of transactions at end of day through cash flow, blocksheet and proofsheet.

· Ensure no cash overages and shortages.

Responsible for the preparation of Bureau of Internal Revenue tax payment and Social Security System payment reconciliation and reports.