Open to work
Marlo Guillen
Events Management
Deira, Dubai,United Arab Emirates
Work preference
Summary
Accomplished Faculty Member experienced in advanced communication, cross-cultural awareness, and educational leadership. Achieved student engagement and enhanced curriculum effectiveness through innovative course materials and collaborative research projects. Focused on leveraging mentoring and interpersonal relations to drive educational success and foster a positive learning environment.
Overview
1
1
Language
1
1
Certification
2
2
years of post-secondary education
26
26
years of professional experience
Work history
Faculty member
North Negros College
Cadiz City, Negros Island Region, Philippines
2018.06 - 2024.04
- Developed course curriculum to enhance student understanding of complex topics.
- Designed online courses using modern e-learning platforms, facilitating distance education.
- Implemented innovative teaching techniques for improved student engagement and understanding.
- Facilitated learning for students through interactive classroom discussions.
- Conducted comprehensive student assessments, measuring progress and learning outcomes.
- Assisted students outside of class hours, demonstrating commitment to their success.
- Collaborated with colleagues on interdisciplinary projects, promoting cross-departmental collaboration and innovation.
- Initiated collaborative research projects within the department advancing collective knowledge base.
- Kept abreast with latest developments in the field by attending international conferences and workshops.
- Organised academic seminars with renowned industry professionals.
- Participated in university-wide committees, representing the needs and interests of the department.
- Reviewed textbooks before adoption into the curriculum to ensure relevancy and appropriateness.
- Served as faculty advisor for various student clubs, fostering a sense of community and leadership among students.
Sales Marketing & Recreations Manager
Badian Island Wellness Resort
Badian, Cebu, Philippines
2014.11 - 2018.09
- Cultivated strong relationships with clients to secure repeat business.
- Secured new business opportunities with successful networking events.
- Developed accurate sales forecasts for improved strategic planning.
- Analysed market trends to inform strategic decision-making processes.
- Negotiated vendor contracts to secure favourable terms and conditions.
- Maintained inventory control, reduced stock shortages.
- Delivered high-quality products to increase customer satisfaction.
- Facilitated staff training, resulting in better customer service.
- Streamlined communication channels, enhanced internal information flow.
- Coordinated cross-departmental collaboration for improved workflow.
- Optimised resource allocation for increased profits.
- Implemented cost reduction measures, reduced overhead expenses.
- Boosted department efficiency by streamlining operational processes.
- Led and managed administrative staff to maintain smooth daily operations.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Established clear budgets and cost control strategies to meet objectives.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Fostered a positive work environment with regular team-building activities.
- Piloted change management initiatives successfully improving organisational adaptability.
- Liaised with suppliers to ensure timely deliveries.
- Represented organisations at seminars, conferences and business events.
Part Time College Instructor
La Consolacion College
Bacolod City, Negros Island Region, Philippines
2013.06 - 2014.04
- Established high academic standards, raising the bar for student achievement.
- Developed curriculum aligning with students' evolving needs, enhancing understanding of complex topics.
- Worked closely with students to address educational needs, facilitating academic success.
- Promoted critical thinking skills by posing challenging questions in class discussions.
- Delivered engaging lectures by preparing comprehensive course materials.
- Stimulated interest in subject matter with engaging presentation style, sparking curiosity amongst students.
- Fostered a supportive learning environment with open communication and respect.
- Integrated real-world examples into lectures bringing theoretical concepts to life.
- Utilised multimedia technology to enhance classroom instruction, resulting in more dynamic lessons.
- Assessed student performance using various evaluation methods for improved learning outcomes.
- Catered to diverse learning styles by adapting instructional methodologies to meet individual student requirements.
- Oversaw large classrooms by implementing effective behaviour management strategies. effectively whilst maintaining discipline and orderliness.
- Maintained up-to-date knowledge in the field through continuous professional development, staying ahead of industry trends,.
- Collaborated with lecturers to enhance teaching procedures.
- Mentored new faculty members sharing effective teaching strategies and classroom management techniques.
- Maintained up-to-date knowledge in the field through continuous professional development, staying ahead of industry trends.
- Participated actively in department meetings contributing valuable insights towards curriculum enhancement.
- Engaged students actively in discussions to foster motivation and inspiration. students to develop a thirst for knowledge.
- Ensured compliance with all college policies maintaining decorum within the institution.
Sales & Marketing Executive/ PA to the Owner
PDC Tamween & Sri Kebaya Malaysian Restaurant
Doha, Qatar
2010.05 - 2013.05
- Executed targeted marketing and sales strategies, generating and converting qualified leads.
- Developed compelling marketing campaigns to boost product awareness.
- Identified new market opportunities to expand business reach.
- Communicated with potential leads via phone calls, cold emails and in person, providing information about product portfolio.
- Developed and maintained key relationships with clients, resulting in enhanced brand visibility. for improved brand visibility.
- Nurtured client relationships to maintain a consistent revenue stream.
- Drove market share growth by developing innovative sales strategies.
- Analysed market trends for strategic sales planning.
- Led team training sessions for improved sales performance.
- Coordinated cross-departmental collaboration, seamless project execution.
- Fostered collaborative work environment with regular team-building activities.
- Implemented customer feedback systems, better service delivery.
- Created and nurtured leads through targeted networking efforts. and identified local marketing opportunities, networking and participating in trade fairs, conferences and exhibitions.
- Built trusted partnerships with stakeholders, ensured alignment towards business objectives.
- Philosophical about meeting tight deadlines and targets without compromising on the quality of work.
(Group) Reservation Coordinator
Rotana Towers
Dubai, United Arab Emirates
2008.11 - 2009.10
- Coordinated project tasks for successful and timely completion.
- Managed multiple projects, ensuring organisation and efficiency.
- Created detailed schedules to streamline work processes.
- Liaised with external parties to ensure seamless project execution.
- Collaborated across departments for strategic planning purposes.
- Explored new opportunities whilst maintaining focus on core responsibilities.
Reservations Sales Agent, MICE/Sales Coordinator
Jeddah Hilton
Jeddah, Kingdom of Saudi Arabia
2001.03 - 2007.12
- Established robust client relationships through effective communication and negotiation skills.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Identified prospect needs and offered appropriate products and services.
- Maintained detailed records of sales activities for accurate forecasting.
- Enhanced sales performance with thorough knowledge of product range.
- Developed sales pitches tailored specifically to individual client needs.
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Liaised effectively between customers and internal departments to facilitate smooth transactions.
- Displayed excellent multitasking abilities during high-pressure situations, ensuring optimal service delivery.
- Performed regular follow-ups with prospective customers, leading to increased conversion rates.
- Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.
- Managed product demonstrations for increased customer engagement.
- Boosted brand visibility by organising promotional events.
- Fostered a positive team environment to drive collective success in sales targets.
- Attended industry conferences for networking and client acquisition.
- Delivered presentations at company meetings showcasing progress and future plans.
- Continually developed professional knowledge in the field of sales techniques and market trends.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
Front Office Receptionist/Sales Reservation Exec
Badian Island Resort Hotel
Badian, Cebu, Philippines
1998.04 - 2000.12
- Greeted guests promptly upon arrival, creating a welcoming atmosphere that encourages return visits.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Managed front office operations by maintaining a professional and welcoming environment.
- Enhanced company image by providing courteous reception services to clients.
- Assisted visitors with queries for improved customer service experience.
- Addressed telephone enquiries professionally to maintain the firm's reputation.
- Maintained a tidy reception area, ensuring positive first impressions for visitors and reinforcing company professionalism.
- Collaborated with the security team for visitor log maintenance, enhancing safety measures.
- Maintained confidentiality with handling sensitive documents and correspondence.
- Ensured accurate information dissemination by updating notice boards regularly.
- Routed calls to relevant departments, ensuring efficient communication flow.
- Maintained an organised filing system for easy access of records.
- Provided administrative support to various departments, contributing to smooth operations.
- Scheduled meetings, enhancing team collaboration and productivity.
- Sorted mail daily, facilitating swift delivery of important correspondence.
- Arranged courier services to ensure timely document deliveries.
- Submitted reports on time to ensure management was apprised of office activities.
- Developed detailed itineraries for guests, enhancing their travel experience and satisfaction with services provided.
Education
MBA HTM - Hospitality and Tourism Management
University of Negros Occidental Recoletos - Graduate School
Bacolod City, Philippines 2018.11 - 2021.03
Skills
- Curriculum development
- Academic advising
- Classroom management
- Student engagement
- Student mentoring
- Educational leadership
- Faculty collaboration
- Academic publishing
- Cross-Cultural awareness
- Cultural sensitivity
- Team Leadership
- Mentoring colleagues
- Effective communication
- Advanced communication
- Interpersonal relations
- Pressure resilience
- Microsoft Office Suite
- Presentation mastery
- Online teaching tools
- Publication of papers
Languages
English
Fluent
Affiliations
- Loan Tennis
- Events Organizing
- Home Interior Decorating
- Cooking
- Hosting
Accomplishments
I am very passionate of being "Inspirational Speaker" like in the schools congress or seminars organized by them related Hospitality and Tourism Industry. When I did part-time in my Alma Mater back in 2013 to 2014, I was an Excellent Teacher Awardee
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Certification
I can show my hard copies of different certificates on the day of my personal interview. These are usually from my speaking engagements to the colleges and universities in our region in the Philippines.
I have as well training certificates related to my school teaching experience and of course to hotel and tourism industries which definitely I can show the hard copies as proof during my personal interviews.
Software
Microsoft Package
Opera/Fidelio Knowledgeable
Interests
Hosting
Lawn Tennis
Events Organizing
Speaking Engagements
Interior Designing
Cooking
Portfolio
School Alumni Logo
Alumni Theme
Lawn Tennis, Cooking, Hosting
About my tennis, back in the early 2000's when i lernt it. I played in both hard and shell courts. With my cooking, perhaps, it is innate in me and I got to developed it when I was working here in the Middle East and grow it in terms of variation e,g, tastes, culture awareness and preparation.
Hosting, with my very first job 25 years ago with Badian Island Wellness Resort, Cebu, Philippines; as Front Office Receptionist you are obliged to do it and the hotel as different themes during the dinners such as Cebu-Cebu, Hawaiian, International Nights, Filipiniana etc. So, you have to in which it improved my confidence. Hosting in schools where I had part-time from my Alma Mater-La Consolacion College in Bacolod City and North Negros College, Cadiz City, Philippines, Due to my exposure in the hospitality industry and have been dealing with over 70 nationalities all, so, it has been natural and easy for me.
Timeline
MBA HTM - Hospitality and Tourism Management
University of Negros Occidental Recoletos - Graduate School
2018.11 - 2021.03
Faculty member
North Negros College
2018.06 - 2024.04
Sales Marketing & Recreations Manager
Badian Island Wellness Resort
2014.11 - 2018.09
Part Time College Instructor
La Consolacion College
2013.06 - 2014.04
Sales & Marketing Executive/ PA to the Owner
PDC Tamween & Sri Kebaya Malaysian Restaurant
2010.05 - 2013.05
(Group) Reservation Coordinator
Rotana Towers
2008.11 - 2009.10
Reservations Sales Agent, MICE/Sales Coordinator
Jeddah Hilton
2001.03 - 2007.12
Front Office Receptionist/Sales Reservation Exec
Badian Island Resort Hotel
1998.04 - 2000.12