Marlon Sojon
Dubai
Summary
Talented Senior Barista adept in customer service, staff management and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty
Overview
9
9
years of professional experience
Work history
Head barista
Bean&Bond Coffee Shop
Sobha Hartland, Dubai
2026.03 - Current
- Spearheaded staff training for improved espresso machine performance.
- Managed inventory control to avoid stock shortages during peak hours.
- Established effective communication channels between staff members fostering teamwork and collaboration.
- Supervised daily café operations, resulting in seamless workflow and enhanced productivity.
- Introduced new specialty drinks, contributing positively to menu diversity.
- Troubleshot equipment issues promptly to minimise downtime in service delivery.
- Coordinated team schedules, ensuring optimal staff allocation during busy periods.
Head barista
Koncrete Coffee Shop
Umm Suqeim 2, Jumeirah, Dubai
2023.10 - 2026.03
- Passionate and experienced Senior Barista with years of experience in the specialty coffee industry.
- Skilled in crafting high-quality espresso-based beverages.
- Providing excellent customer service, and leading teams in fast-paced environments.
- Expertise in training staff, managing inventory, and ensuring compliance with food safety and quality standards.
- Committed to fostering a welcoming and engaging environment for customers and teammates alike.
Junior Barista
Trois
Al jaddaf
2021.11 - 2023.09
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Monitored customer feedback to improve barista performance and customer service.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
Customer Service Representative
Makati
2019.05 - 2021.11
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Captain Waiter
Kuya J Resto
Megamall Mandaluyong
2016.11 - 2019.02
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Showed high-level understanding of fine dining standards and practices.
- Trained and managed dining room staff with diverse service backgrounds.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
- Coordinated dining room staff schedules to provide adequate floor coverage.
Education
Centro Escolar University
San Miguel, Manila Cityundefined
Caroline Learning Centre
Batasan Hills Quezon Cityundefined
Sandiego Elementary School
Batasan Hills Quezon CitySkills
- Routine Inspections
- Minor Repairs
- Coffee Grinding
- Customer Service
- Attention to Detail
- Resolving Guest Complaint
- Handling Employees
- Inventory Control
- Recipes Adherence
Timeline
Head barista
Bean&Bond Coffee Shop
2026.03 - Current
Head barista
Koncrete Coffee Shop
2023.10 - 2026.03
Junior Barista
Trois
2021.11 - 2023.09
Customer Service Representative
2019.05 - 2021.11
Captain Waiter
Kuya J Resto
2016.11 - 2019.02
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Caroline Learning Centre
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Sandiego Elementary School
Centro Escolar University