MARLU EVANGELISTA
Online Integrated Solutions
Dubai,United Arab Emirates
2
years of professional experience
1
year of post-secondary education
Dedicated and customer-focused Customer Services Assistant with experience in handling customer inquiries, resolving concerns, coordinating with internal teams, and maintaining positive customer relationships. Strong communication, organisation, and problem-solving skills, with the ability to work efficiently in a fast-paced environment. Responsible, adaptable, detail-oriented, and committed to delivering professional and reliable customer service.
Work history
2 Years 1 Month
2025.01 - 2027.02
2 Years 1 Month
Customer Services Assistant
Online Integrated Solutions | Dubai
2025.01 - 2027.02
- Assisted customers with inquiries, requests, and service-related concerns, enhancing overall customer experience.
- Provide accurate information and practical solutions while maintaining high service standards.
- Handle customer communications through telephone, email, and other communication channels.
- Followed up on customer requests, ensuring timely resolution and contributing to high levels of customer satisfaction.
- Build and maintain positive professional relationships with customers and colleagues.
- Coordinate with internal departments to resolve issues efficiently and escalate complex cases when required.
- Maintain accurate customer records, documentation, and service-related information.
- Supported daily administrative and customer service operations, managing multiple tasks to ensure smooth workflow.
Skills
Customer Service
Customer Relationship Management
Communication
Complaint Handling
Problem Solving
Administrative Support
Data Entry
Email & Telephone Communication
Education
Bachelor of Science - Civil Engineering
2023.01 - 2024.01
Personal Information
- Title: Customer Services Assistant
- Visa status: Employment Visa
References
Available upon request
ADDITIONAL INFORMATION
- Location: Dubai, UAE
- Visa Status: Employment Visa
- References: Available upon request
Timeline
Customer Services Assistant
Online Integrated Solutions
2025.01 - 2027.02Read more
- Bachelor of Science, Civil Engineering
2023.01 - 2024.01Read more