Marsha Dela Cuesta

• Membership Service: Greet members and guests with a warm and professional demeanor, Answer phone calls and respond to inquiries regarding gym memberships, class schedules, and other services.
  ● Administrative Tasks: Manage member check-ins and check-outs. Maintain accurate records of memberships, payments, and class attendance. Handle booking and scheduling of classes, personal training sessions, and facility rentals.
  ● Customer Support: Address member concerns and resolve issues in a timely and courteous manner. Provide information about gym policies, procedures, and promotions.
  ● Sales & Promotions: Promote membership packages, personal training services, and special events. Assist with processing new membership applications and renewals.
  ● Facility Management: Ensure the front desk area is clean, organized, and well-stocked with necessary supplies. Report maintenance or facility issues to the appropriate personnel.
  ● Team Collaboration: Work closely with trainers, managers, and other staff to ensure a cohesive and efficient operation. Participate in team meetings and training sessions as required.
  

· Responsible for the front desk operations of a business, including answering phones, greeting visitors, managing appointments, and handling basic administrative tasks. In a gym & health club setting,

· Handle membership inquiries, & focus on general administrative duties.

· Manage the flow of the guests in & out & track class occupancy and complete the attendance report.

· Responsible for promoting and selling memberships to a gym, health club, & gym/ class facility, greet the potential members, explain membership options, answer questions, and handle membership enrollment.

· Building positive relationships and loyalty with current and new Members

· Welcome first timers with a brief tour, instructor introduction and follow up after class

· Appropriately handle sensitive information (credit cards, bank details, personal information)

· Utilize, complete and file shift checklists for each shift worked accordingly.

· Cascade/communicate any relevant information to Coaches & colleagues.

· Process accounts payable ensuring timeliness and accuracy of information invoicing and payments.

· Managing customer data & maintaining accurate records of customer information, orders and invoices.

· Preparing sales reports: Analyzing sales data, creating reports, and providing insights to the sales team

· Supporting sales representatives: Providing administrative support to the sales team, including scheduling appointments, preparing presentations, and managing travel arrangements.

· Assisting Vice President of Sales as required in operation (direct reporting with her, Checking & verifying her signatories & approvals.

· Maintaining her calendar meetings and liaising with the team things that needs to be done.

· Maintains up to date status of the contracts of the organization, Pre-prints and keeps ready all sales related

· Documentations, short forms, checklists, floorplans. & ensures all documentation related to customers and contracts is complete and updated in compliance with the system.

· Raising Business trip, process flights & Hotel for event road show for sales team

· Assisting Sales operation for events and launching properties.

· Raising PR request for all related to sales, Ensuring all compliance with sales policies. & completes assigned tasks within given deadline, maintains up to date status of the contracts of the organization, Ensures all documentation related to customers and contracts is complete and updated.

· Acts as the backbone of the sales team, ensuring that all administrative tasks are completed efficiently and effectively, allowing sales representatives to focus on closing deals

·Branding: Managing & Creating Promotional signage with the assigned brand, Coordinating the supplier for branding materials, collateral & Graphic Design.

· Managing brand assets: This includes overseeing brand guidelines, ensuring consistency in messaging, and maintaining brand integrity across all platforms.

· Coordinating with internal teams: Working closely with other departments like sales, product development, and customer service to ensure brand alignment.

· Create and Distribute Marketing Materials: Design and produce promotional materials, such as brochures, flyers, menus, and email newsletters. This may involve working with graphic designers and printers to ensure high-quality materials that effectively communicate the brand message.

· · Analyzing marketing data: Tracking campaign performance, analyzing customer feedback, and using data to optimize marketing strategies.

· · Staying up-to-date with marketing trends: Researching new marketing technologies, industry best practices, and competitor activities to stay ahead of the curve. Acts as a brand ambassador, ensuring that a company's brand message is clear, consistent, and effectively communicated to its target audience.

• Events: Organizing Events for new brand launch, sourcing supplier & media influencer

· Create and Distribute Marketing Materials: Design and produce promotional materials, such as brochures, flyers, menus, and email newsletters. This may involve working with graphic designers and printers to ensure high-quality materials that effectively communicate the brand message.

· Coordinate Marketing Events: Plan and execute promotional events, such as food festivals, tasting menus, and special promotions. This includes securing venues, managing logistics, and coordinating with vendors and other stakeholders.

· Coordinating with internal teams: Working closely with other departments like sales, product development,

and customer service to ensure brand alignment.

· Managing vendors & PR agency data: Maintaining accurate records & information.

· Track & record all the Marketing expenses, Process the PR, LPO,orders, and invoices.

· Develop and Execute Marketing Strategies : Collaborate with the marketing team to create and implement marketing plans that align with the company's overall business objectives. This includes setting goals, identifying target audiences, and determining the most effective marketing channels to reach them

• Preparation and communication of daily, weekly or monthly reports as required such as PR requests, invoices and accruals.
• Uploading the reports from all PR agencies onto our Marketing Site database
• Generating reports for Trip advisor and Zomato, rankings and review results.
• Coordinate assigned Marketing activities such as meetings and site inspection support
• Process necessary paperwork for entertainment and complimentary bookings familiarizations trips, site inspections and client meeting
• Raise and monitor Purchase Requisitions (PRs) for Marketing projects and activities such as process accounts payable ensuring timeliness and accuracy of information
• dues and subscriptions for brochure support, collateral material production, advertising, branding. Manage office supplies and equipment and maintain stocks of stationeries, collaterals and corporate giveaways.
• Sort incoming mail, faxes, and courier deliveries for distribution
• Provide secretarial and administrative support to management and other staff & assist with financial management and reports as required
• Maintain accurate and orderly filing system for all related to Sales & Marketing (electronic and hard copies) Draft contracts for PR agency retainer
• Record Annual Development Plans (ADPs) month end report duties as required
• Provide board support With the Director of Sales and Marketing, prepare meeting agendas and supporting material for distribution
• Prepare and send communication to suppliers on a regular basis in line with project
• Assist Marketing team in hosting client events, familiarization trips, and site inspections such as preparing the venue and event workflow.
• Record and manage Marketing attendance and vacation plans as well as the business calendars.

· Administrative Support: Provide comprehensive administrative support to the Chief Engineer and the engineering team. This includes managing correspondence, scheduling, meetings, maintaining records, coordinating events, and assisting with departmental projects.

· Paperwork Management: Handle all paperwork related to the engineering department, including compiling

reports, statistics, duty rosters, expense forms, and other documents.

· Communication Liaison: Act as a key liaison between the engineering team and other hotel departments, external vendors, and guests, ensuring efficient communication and collaboration

· Drawing up of the reports related to all the jobs completed by the technicians and distributing the entire pending work orders list according to their respective designations. Updating the reports of all the jobs done by category to achieve the 95% score of the KPI report

· Communicating with and e-mailing the contractors such as the Project Manager regarding the room defects for their room access from the housekeeping Team and Front office. Cascading relevant information regarding contractor access for maintenance to various departments and other SBU.

· Safety Training and Documentation: Coordinate and conduct safety training for the engineering team,

ensuring proper documentation and compliance with regulations.

· Project Management: Assist with the management of engineering projects, including tracking progress, documenting repairs, and ensuring timely completion.

· Welcome and Assist Guests in warmly and professionally, providing a welcoming and informative introduction to the hotel or establishment.

· Handle Check-In and Check-Out: Assist guests with check-in and check-out procedures, ensuring smooth transitions and accurate record-keeping.

· Answer Guest Inquiries: Provide information about hotel amenities, services, local attractions, relevant details.

· Resolve Guest Complaints: Handle guest complaints professionally and efficiently, seeking to resolve issues to the guest's satisfaction.

· Process Guest Transactions : Handle guest payments, including cash, credit cards, and other forms of payment, ensuring accurate accounting and reconciliation.

· Coordinate Guest Services : Assist with coordinating guest requests, such as room service, transportation arrangements, and other special services.

· Maintain Guest Records: Update guest profiles, manage reservations, and ensure accurate record-keeping for all guest interactions.

· Provide Concierge Services: Offer assistance with local information, travel arrangements, and other concierge-related services.

· Maintain a Clean and Organized Workspace: Ensure the guest service area is clean, organized, and welcoming for guests.