MARTHA NIWAMANYA

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue

• Welcome & greet guests and taking orders
• Giving high level service to guests
• Prepared tables for meals, including setting up items as linens, silverware and glassware
• Present menus to patrons and answer questions about menu items and make recommendations upon request
• Check with guests to make sure that they get maximum satisfactions from the meals served and take action to correct any problems
• Assist in training new staff
• Ensure thorough supervision of all Food and Beverage services
• Inform guests of daily specials
• P\performing any other duties assigned by the supervisor.

• For 1year in crosses departments, housekeeping, f&b, front office, Telephones and finance