Travelling
Martha N Wangana
Waitress
Dubai
Summary
To secure a challenging and rewarding position where I can leverage my exceptional customer service skills, strong communication abilities, and a passion for creating a memorable experiences. With dedication to safety, attention to details and a warm friendly demeanor, I strive to provide the highest level of service while maintaining the highest standards of professionalism and efficiency.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Waitress
Blue Springs Hotel
Nairobi, Kenya
11.2023 - 01.2025
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Proved successful working within tight deadlines and a fast-paced environment.
- Supported needs of 20- person wait staff who attended to specific needs of countless customers daily at the restaurant with social relevancy and intentionality.
Sales Representative
Top Image Africa (Samsung Electronics Kenya)
Nairobi, Kenya
01.2019 - 08.2023
- Greet customers as they enter the outlet.
- Provide information about the product.
- Maintain knowledge of current sales, promotions, and payment exchange policies.
- Maintain records related to sales.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Sales Cashier
Makarim Limited
Nairobi, Kenya
01.2018 - 12.2018
- Reviewed new promotions and monitored price changes.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Reviewed new promotions and monitored price changes.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts for over 100 customers on daily basis.
- Learned duties for various positions and provided backup at key times.
Education
Diploma - Business Management
The Kenya Institute of Management
Nairobi, Kenya 01.2023 - 11.2024
Certificate - Effective Customer Care Training
The Kenya Institute Of Management
Nairobi, Kenya 10.2023 - 10.2023
Skills
- Customer service
- Vigilant
- Attentive
- Adaptability
- Team work
- Problem solving
- Time management
- First Aid
Personal Information
- Height: 5'6"
- Passport Number: AK0061798
- Gender: Female
- Nationality: Kenyan
Certificates And Awards
2023, Kenya Institute of Management, Nairobi, Certificate in Customer Handling
Interests
Reading
Timeline
Waitress
Blue Springs Hotel
11.2023 - 01.2025
Certificate - Effective Customer Care Training
The Kenya Institute Of Management
10.2023 - 10.2023
Diploma - Business Management
The Kenya Institute of Management
01.2023 - 11.2024
Sales Representative
Top Image Africa (Samsung Electronics Kenya)
01.2019 - 08.2023
Sales Cashier
Makarim Limited
01.2018 - 12.2018
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