MARTIN ESPARON
Dubai Marina, DUBAI,UAE
Summary
Hardworking individual seeks opportunity to capitalise on hospitality leadership abilities. Engages teams with energy and enthusiasm to maintain productive operations. Plans and prioritises well to achieve busy workloads under pressure.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work history
Bar Manager
PEACHES AND CREAM
Dubai, UAE
2023.12 - Current
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Monitored bar expenses and operations to minimise costs.
- Oversaw line cleaning and cellar management.
- Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
- Planned staffing levels based on evolving service demands.
- Identified and addressed underperformance and non-compliance.
- Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Sourced products locally for improved cost-efficiency and sustainability.
- Reconciled cash and credit card transactions to maintain accurate records.
- Built loyal customer base by creating welcoming environment with top quality service.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Led by example in providing customers with attentive, professional restaurant service.
Bar manager
PLAYA DUBAI
Dubai, UAE
2022.05 - 2023.12
- Act proactively in the strategic planning process and development of the lounge
- Ensuring work efficiency through workforce planning & strategic management, risk management and guest satisfaction & engagement as it is the key aspect to a successful business venture
- Planned staffing levels based on evolving service demands.
- Organised special events and functions and corporate lunches.
- Oversaw line cleaning and cellar management.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Protected brand image by delivering exceptional bar presentation and maintenance.
- Monitored bar expenses and operations to minimise costs.
- Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
- Optimised customer experience by implementing exemplary service standards.
- Offered discounts and promotions to encourage purchases.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Grew restaurant profits through improved marketing and staff development initiatives.
Bar supervisor
PLAYA DUBAI
Dubai, UAE
2021.11 - 2022.05
- Act proactively as one of the leading bartenders in control of three bars of different concept
- Getting through day-to-day operation by handling an extensive amount of guest with extreme focus, accuracy and guest
- Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Created visually appealing drink displays, enticing customers to try cocktail offerings to grow profits.
- Ensured presentation of bar and staff met high-quality industry targets and brand values.
- Maintained bar stocks, replenishing daily as necessary.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Closely monitored stock levels to implement necessary replenishments for smooth running bar service.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
Senior bartender
BLA BLA DUBAI
Dubai, UAE
2020.11 - 2021.10
- Set effective employee schedules, maintaining full coverage at peak times and minimising labour costs.
- Refused drinks service to guests without appropriate proof of age.
- Verified guest ID prior to serving liquor.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Maintained bar stocks, replenishing daily as necessary.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Provided efficient food and drinks service for high levels of customer satisfaction.
Head bartender
ONI JAPANESE
Dubai, UAE
2018.08 - 2020.03
- Identified and maximised upselling opportunities to increase sales and profits.
- Gave direction for correct storage and disposal of food in line with company policies and procedures.
- Led F&B team to champion customer service and consistently elevate food presentation standards.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Led team to deliver outstanding hospitality operations.
- Planned staffing levels based on evolving service demands.
- Monitored and authorised staff clock-in and clock-out procedures.
- Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
- Operated and maintained security of Point of Sales (POS) system.
- Assisted management in conducting annual staff appraisals with team members working within area of responsibility.
Food and beverage supervisor
SIX SENSES ZIL
PASYON
FELICITE ISLAND, SEYCHEELES
2016.03 - 2018.03
- Act proactively in the daily strategic planning of the food and beverage operations
- Ensuring work efficiency through workforce planning & strategic management, risk management and guest satisfaction & engagement
- Identified and maximised upselling opportunities to increase sales and profits.
- Gave direction for correct storage and disposal of food in line with company policies and procedures.
- Worked with vendors to set delivery schedules and achieve cost-effective supply replenishment.
- Led team to deliver outstanding hospitality operations.
- Maximised company profits through rigorous analysis and control of both portioning and wastsge.
- Managed restaurant and bar booking sheets to organise guest lists and avoid double bookings.
- Monitored and authorised staff clock-in and clock-out procedures.
- Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
- Oversaw food preparation and production standards by implementing high quality control measures.
- Supervised service of all food and beverages within hotel in absence of food and beverage manager.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
Bartender
Fregate Island
FRIGATE ISLAND PRIVATE, SEYCHELLES
2014.05 - 2015.12
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Maintained bar stocks, replenishing daily as necessary.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Bartender/ ATTENDANT
NORTH ISLAND RESORT
NORTH ISLAND, SEYCHEELES
2012.01 - 2014.03
- ers.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Maintained bar stocks, replenishing daily as necessary.
- Assisted with activity and lesson delivery to bolster fitness teams and meet customer demand.
- Responded to emergencies quickly and calmly, prioritising customer safeguarding.
- Documented facility accidents and incidents for evaluation, limiting repeat issues.
- Greeted customers and provided friendly, professional service to uphold company standards.
- Maintained professional qualifications and certifications for best-possible customer care.
- Maintained internal and external facilities to safe, professional standards.
- Administered first aid, reporting incidents and near misses when required.
- Welcomed new and returning clients, cultivating inclusive space.
Education
Diploma - FOOD AND BEVERAGE
SEYCHELLES TOURISM ACADEMY
SEYCHELLES 2010.01 - 2010.12
Higher National Diploma - ELECTRONIC SERVICE AND TELECOM
SEYCHELLES INSTITUTE OF TECHNOLOGY
SEYCHELLES 2007.01 - 2009.12
High School Diploma - MATHEMATICS, SCIENCE, ENGLISH, FRENCH
ANSE ROYAL SECONDARY
SEYCHELLES 2002.01 - 2006.12
Skills
- Problem solving
- Safe serving knowledge
- Employee training
- Cleaning and sanitation procedures
- Performance evaluations
- Decision making
- Recruitment
- Process improvements
- Quality Assurance
- Hiring and training
- Recipes and menu planning
- Staff supervision
- Shift scheduling
Languages
English
Fluent
French
Upper intermediate
Timeline
Bar Manager
PEACHES AND CREAM
2023.12 - Current
Bar manager
PLAYA DUBAI
2022.05 - 2023.12
Bar supervisor
PLAYA DUBAI
2021.11 - 2022.05
Senior bartender
BLA BLA DUBAI
2020.11 - 2021.10
Head bartender
ONI JAPANESE
2018.08 - 2020.03
Food and beverage supervisor
SIX SENSES ZIL
PASYON
2016.03 - 2018.03
Bartender
Fregate Island
2014.05 - 2015.12
Bartender/ ATTENDANT
NORTH ISLAND RESORT
2012.01 - 2014.03
Diploma - FOOD AND BEVERAGE
SEYCHELLES TOURISM ACADEMY
2010.01 - 2010.12
Higher National Diploma - ELECTRONIC SERVICE AND TELECOM
SEYCHELLES INSTITUTE OF TECHNOLOGY
2007.01 - 2009.12
High School Diploma - MATHEMATICS, SCIENCE, ENGLISH, FRENCH
ANSE ROYAL SECONDARY
2002.01 - 2006.12